Talent and Culture, Systems Team Lead

About the role
- This is a key role in driving the Talent and Culture Systems agenda
- Career progressing opportunity
- Contribute to ANZ’s purpose and strategy

**Role Location**: 839 Collins Street, Docklands VIC 3008

**Role Type**: Permanent, Full-time

At ANZ our purpose is to shape a world where people and communities thrive. We’re making this happen by improving our customers’ financial wellbeing so they can achieve incredible things - be it buying their home, building a business or saving for things big or small.

What will your day look like

As a Talent and Culture, Systems Team Lead, you will manage day-to-day system operations and ensure employee experience and efficiency of the Technology infrastructure. The System Analysts are focused on service delivery of the Success Factors Modules as well as ServiceNow (SNOW) and all T&C owned non-platform technology, in partnership with Group Technology.

Your role as a team lead is to ensure we have the right strategy, capability and operational resilience in place to support the systems landscape in T&C

**Your key priorities and responsibilities include**:
Planning
- Plan, estimate and report on T&C Systems team deliverables and develop strategies to mitigate analysis related to performance, risks and issues.
- Partner with T&C peers, IT and the Enterprise Project Management Office to plan, prioritise and deliver system and process related initiatives.
- Direct strategies to the business area on prioritisation and use own technical and functional expertise to map solutions.
- Ensure effective risk and cost management when undertaking all planning activities ensuring the ANZ is getting optimum return on its investment in T&C systems and support.
- Monitor and evaluate the fixed capacity of the team and other shared services to meet the business demand and ensure appropriate levels of skilled resourcing and services to meet service expectations.
- Keep abreast of industry trends, technology enhancements and best practice Partner with Technology
- Develop people capability that allows appropriate engagement, rotation, skills transfer within and with both internal functions and external partners

Leadership
- Lead and manage the T&C Systems team for optimal individual and team performance. Encourage and develop a culture of self-evaluation, continuous learning and service innovation within the team and an effective team-based partnership model for service delivery with other functions.
- Build capability and manage talent within the team to support growth and future bench strength using ANZ frameworks for succession planning, performance and development, culture and engagement.
- Regularly communicate strategy, objectives and role expectations to promote buy-in, support and manage performance.
- Ensure compliance with ANZ policies and procedures.

What will you bring?

We know not everyone will bring all of the skills and experience, and at ANZ we are focused on people bringing a growth mindset to their approach to work. Some of the skills we are looking for are below, but don’t worry if you don’t have all of these as learning on the job is the way we work.

But back to some of the skills
- Tertiary qualifications; HR or IT preferred with extensive Leadership experience
- SAP SuccessFactors Consultant (certified) & has Proficient Success Factors domain knowledge
- Agile & SCRUM Certification
- Understanding of the SAP SF and SNOW systems
- Ability to use business knowledge and a strategic mindset to enable the Squad to focus on what is most important to deliver the mission and drive an improved user experience
- Coaching and development of chapter expertise and build domain knowledge within the team
- Business acumen, planning and strategy
- Senior Stakeholder Management - Influencing and relationship building, coupled with Program and Risk Management
- Reporting and Analytics to drive operational improvement
- Human Centered Design thinking

So, why join us?

ANZ is a great place to grow. We know our people look to their leaders to understand what is and isn’t valued.

Developing a growth mindset is at the heart of our culture. It means we actively encourage people to try new things so we can improve. With effort, we can all learn and grow.

We ask our leaders to practice daily leadership behaviours - things like connecting with empathy, empowering people, growing people selflessly, being curious and creating shared clarity. These are the leadership behaviours we need to transform ANZ. We support our leaders with tools, tips and online coaching.

Supporting the wellbeing of our people is core at ANZ which is why we cherish the people-first culture we are famous for and why the Australian Financial Review rated us the number 1 place to work in the banking and finance industry for 2021.

We work flexibly at ANZ and encourage you to talk to us about how this role can be flexible for you. Some of the work we do can be done from home, and some from