Client Value Manager

17 hours ago

Canberra, Australia Corporate Travel Management Full time

**ABOUT CTM.**
CTM is an award-winning provider of innovative and cost-effective travel management solutions for corporate, events, leisure and loyalty travel markets. Its proven business strategy combines personalised service excellence with client-facing technology solutions to deliver a return on investment to clients. CTM was founded in 1994 in Brisbane and is today one of the largest travel management companies in the world

**ABOUT THE ROLE**
As part of CTM’s ongoing focus on delivering customer service excellence, this role of Client Value Manager will work alongside the other members of CTM - Government to provide customer service excellence and advice to government agencies as part of their function within CTM - Government. The Client Value Manager will be responsible for fulfilling standard account management duties; however, ultimately, we want our account managers to be viewed as trusted industry advisors, delivering proactive, analytical and trusted advice to our agencies to deliver advice on improving travel behaviours or cost-saving initiatives.

This role is suited for someone who is people focused. It requires engagement with key stakeholders both internally and externally and the ability to problem-solve and manage multiple tasks.

**SKILLS AND EXPERIENCE.
- Minimum two years of successful account management experience in travel or relevant industries.
- Customer service focused; solution orientated with solid initiative.
- An understanding of Tramada, JIRA and Sabre preferred.
- Exceptional communication and presentation skills.
- Proficient in MS Office suite and ability to learn and adapt to new systems.
- High-level negotiator with the ability to lead meetings.
- Excellent time management and organisational skills with the ability to multitask and prioritise according to agreed timelines.
- Excellent analytical skills to assist with the interpretation of data.

**ADDITIONAL INFORMATION**
- _This role has been identified to service the South Australian Government program._
- _The successful applicant for this role is ideally situated in South Australia; however, applicants from all regions will be considered._
- _If an applicant from another region is successful, the availability and flexibility to travel will be a requirement._

**Why CTM?**
The Travel industry is well and truly back - CTM offer a strong, established, and sustainable work environment which will support your career development.

As a global organization CTM offers a range of employee benefits that you can access, including;
- Travel & Hotel discounts
- Health and Wellness perks
- Training and Development opportunities
- Two paid Chill-out Days
- Annual Volunteer Day
- Blended work arrangements with hybrid WFH flexibility

**APPLY NOW to get started with your career at CTM

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