Client Relationship Manager

**Exciting opportunity to join a fast-growing Indigenous company.**:

- ** Immediate start, flexible work environment, great leadership and culture**

**Make your mark with an award-winning Indigenous company and contribute to excellence in service delivery.**

**About Evolve FM...**

**Evolve FM** is the only Indigenous full-service property and integrated facilities management company in Australia and is Australia’s only Indigenous property services provider under the whole of Australian Government property services arrangement. With a vision of “Equity through Opportunity”, Evolve FM seeks to use the medium of first-class property services to provide employment and economic opportunities for Australia’s first peoples, while being open to employees of all backgrounds and aspirations.

Evolve FM is an inclusive, welcoming, flexible, and empathetic workplace where you can bring your whole self to work and balance your commitments and responsibilities outside work.

**Evolve FM** operates in the Commercial Real Estate sector and has the backing of two industry-leading organisations in Indigenous-owned construction and services company Pacific Services Group Holdings (PSGH) and global real estate firm Jones Lang LaSalle (JLL). We deliver for our clients best-in-class property and facilities management services. Our innovative approach and service quality were recognised in the ACT Telstra Business Awards, where we were awarded the ACT Winner for Indigenous Excellence.

We are also a multi-award-winning Supply Nation Certified Supplier, and we are always looking for great people to join our team

**About our opportunities.....**

We have an opportunity for a Client Relationship Manager position based in Canberra

The Client Relationship Manager is responsible for ensuring a high level of client satisfaction, establishing and managing the service delivery team, delivering key contract initiatives as well as ensuring consistency in processes, systems and reporting. The role also ensures efficient and consistent operation of all facility activities to meet contractual obligations with respect to the property portfolio of the Client.

**Major responsibilities include**:
- Client and Stakeholder Management
- Managing the Client contract
- Managing & inspiring your team
- Partnering with the Client/Stakeholder(s)
- Keeping an eye on the Site & Operations
- Risk Management

**About you...**

We are always on the lookout for motivated self-starters with a proven track record of successfully delivering best practice and quality to the organisation, your team and clients, who thrive on building relationships and providing service excellence.

We are looking for some that has exemplary track record in workplace and facilities management that has been proven over time and who passionately inspires and encourages a 'customer and team' focused vision and vocabulary.
- Bachelor’s degree in facilities management, building, business or other related field &/or 10+ years’ experience in facilities, property management, hospitality or related field
- Knowledge of property management systems and strong computer literacy is essential as well as exposure managing a P&L.
- Strong communicator - Good presentation skills and possesses strong verbal & written communication skills, also an active listener
- Passion for quality - has an eye for detail to make sure the best delivery of services
- Self-motivated; confident & energetic
- Ability to effectively deal with stressful situations
- Flexible - able to adapt to rapidly changing situations
- Strongly goal-oriented - able to focus on meeting all performance targets
- Is a team player - able to cooperate and work well with others to meet targets
- Proven ability to initiate and follow through with improvement initiatives
- Exhibits honesty & trustworthiness
- Open to new ideas & willing to challenge status quo
- Knowledge of local occupational health and safety requirements
- Proven capacity to understand and interpret commercial contracts
- Strong budget management and financial analysis skills

For full details refer to attached Job Description.

**Aboriginal and Torres Strait Islander applicants are encouraged to apply.**

**If you meet the above criteria and you’re interested in contributing to an organisation that values the highest level of quality in everything it sets out to achieve, we want to hear from you