Ward Clerk

An exciting casual opportunity is available for a motivated **Ward Clerk** to bring their strong customer service and organisational skills to our day rehabilitation and inpatient wards. **Multiple casual positions available.**

You will be part of a diverse and collaborative team, providing essential administrative support across multiple areas, including:

- Inpatient wards.
- Day patient programs and specialties.

**About the Role**
Your primary responsibility will be to deliver a professional, efficient, and customer-focused service across our front-of-house areas, with a key focus on admissions and inpatient ward administration.

If you're enthusiastic, organised, and passionate about supporting patient care in a fast-paced healthcare environment, we’d love to hear from you.

**Your duties will include**:

- Providing excellent customer service across all aspects of the Department.
- Answering phones promptly, efficiently and with a friendly demeanour.
- Conducting Health Fund eligibility checks to confirm patients’ eligibility for hospital stays.
- Completing preadmission and informed financial consent procedures for both day and overnight patients.
- Processing all booking requests from intake team and reviewing theatre lists.
- Thoroughly checking all received paperwork and initiating follow-up actions as necessary, ensuring patients possess the appropriate level of health fund coverage.
- Recording all bookings accurately in the relevant system, such a Meditech.
- Ensuring the successful implementation and consistent adherence to standard policies, processes, and documentation within the Revenue Cycle.

**About You**

To thrive in this role, you will embody a positive role model, fostering a culture that's not just positive, but also friendly, cooperative and forward thinking.

**Additionally, you should have**:

- Previous experience in health services, especially in a hospital or with doctors and specialists is highly valued.
- Ability to complete tasks within the set timeframes.
- Capability to work under pressure and handle multiple tasks simultaneously.
- Proficiency in using computer systems, particularly the MS Office Suite.
- Experience in medical billing.
- Familiarity with health funds and contract interpretations.
- Flexibility to cover different shifts as required.

**Desirable**:

- Certificate in Medical Terminology.
- Experience in hospital mainframes systems.

**What’s in it for you?**
- **Professional Advancement**: Recognition, Rewards, Professional Development, and Employee referral programs. Free access to LinkedIn Learning, education scholarships and the Ramsay Leadership Academy to support career progression.
- **Discounts**: Ramsay Rewards - Access great deals at over 100+ major retailers. Hospital, Allied Health & Pharmacy discounts - you’ll pay less for hospital cover and receive higher extras limits for things like General and Major Dental.
- **Health and Wellbeing**: Flexible work opportunities with the ability to have a say in your roster, Flexible Leave Program, and a **free Employee Assistance Program** offering access to confidential counselling, coaching and support 24/7.
- **Leisure/Social/Financial**: Discounts for leisure travel with selected Hotels, salary sacrifice opportunities e.g., airport lounge membership, self-education expenses, novated leasing and more.
- **_Please note_** casual employees may not be eligible for all benefits.

**The Hospital**

Warringal Private Hospital is renowned both nationally and internationally as a leading provider of high-quality healthcare. With a strong reputation across a wide range of specialties, the hospital is committed to delivering exceptional patient care. Our modern 215-bed facility includes 11 state-of-the-art operating theatres, supporting our mission to offer excellence in surgical and medical services. Located in the thriving medical precinct of Heidelberg, the hospital continues to expand to meet the growing demand for private healthcare in the region.

**Requirements**:

- _Must provide a _**National Police** check conducted within the previous 12 months
- Depending on the role, Ramsay may require a **Working-With-Children** check and **proof of immunisation** against infectious diseases, which may include Covid-19.