Campus Student Engagement Manager

7 days ago

Brisbane, Australia Navitas Full time

**At ACAP we change lives. We equip our students with a deep understanding of human behaviour, the skills to make a positive difference and the resilience to enjoy long, healthy careers.**

The Australian College of Applied Professions (ACAP) is Australia's leading independent provider of tertiary education, delivering accredited courses in psychology, counselling, coaching, criminology, social work and business management and leadership (MBA).

ACAP is looking for an energetic and proactive **Campus Student Engagement Manager** to lead a dedicated team in delivering exceptional student services. As a key member of the Campus Leadership Team, you’ll ensure a seamless and supportive student experience, contributing to ACAP’s national Student First Action Plan.
**Key Responsibilities**:

- Lead and manage the Campus Student Engagement Team, ensuring effective training and motivation.
- Provide high-level advice on policies and handle escalated student enquiries.
- Support national student service channels and staff training.
- Develop and implement consistent processes for a seamless student experience.
- Oversee HR processes for the campus team such as recruitment, performance management, and professional development.
- Ensure compliance with industry regulations, including ESOS Act and PRISMS.

**It is essential that applicants meet the following criteria**:

- Degree or equivalent qualification with relevant work experience.
- Proven track record in delivering excellent customer service.
- Experience in developing systems and processes that enhance student outcomes.
- Strong data analysis skills to inform decision-making.
- Demonstrated leadership and team management abilities.
- Excellent relationship management, negotiation, and communication skills.

**Some benefits and perks of working with ACAP include**:

- Genuine flexibility to work from home 1 day per week
- Health and well-being packages, including free counseling for employees and family, discounted gym membership, movie tickets, travel, hotels, and insurance
- Salary packaging and novated leasing
- Up to 75% off study scholarships on all our courses
- 2 paid volunteer days per year for your passionate causes

**Diversity and Inclusion**:
**If this opportunity could be your next ideal career move, we would love to hear from you**

**How to apply**:

- Submit your CV and optional cover letter outlining your suitability and interest.

**_Please note applicants require full working rights in Australia._**:

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