Campus Operations Manager

2 weeks ago

Brisbane, Australia EDU Corporate Services Pty Limited Full time

**About EDU**

EDU is an ASX-listed company that owns and operates tertiary education businesses, with a current focus on Health and Community Services fields of study. We nurture and empower people on their path towards meaningful careers, by providing quality education experiences and outcomes.

EDU currently has two operating businesses, with campuses in Sydney, Melbourne, Brisbane, Perth, and Adelaide:

- **Australian Learning Group (ALG)** - VET provider for international students. Learn more about ALG.
- ** Ikon Institute of Australia (Ikon)** - HE provider for domestic and international students. Learn more about Ikon.

**About the role**

The Campus operations manager at EDU plays a pivotal role in leading a team of Student Experience Advisors to deliver exceptional student experiences. This role involves managing campus operations, ensuring smooth functioning, and enhancing student engagement from orientation to graduation.

Join us and be part of a dynamic team where your expertise and passion contribute to shaping an enriching learning environment for students.

**About you**

You have commendable communication and interpersonal skills, and you are comfortable working in a dynamic environment with individuals from diverse backgrounds.

**Why join us**
- Paid birthday leave
- Training and development opportunities
- Reward and recognition
- Breakfast supplies on campus
- Year-round engagement events
- Fun and diverse working environment
- CBD location and easy access to public transport

**Key Responsibilities**
- Lead and support Student Experience Advisors to deliver exceptional student service.
- Manage campus operations, including facilities, equipment, and service providers.
- Ensure student service standards are met and report performance.
- Organise student and staff events in collaboration with relevant teams.
- Implement strategies to enhance student engagement and retention.
- Manage informal complaints and continuous improvement processes.
- Coordinate campus operations, including opening, closing, and event support.
- Conduct performance reviews and support the professional development of team members.

**Education, Experience, and Skills**
- Diploma or higher preferred.
- Demonstrated experience in managing CRM tools, preferred (Zendesk or other)
- 2+ years in a higher education or training organisation.
- Experience with student services for international students under regulatory frameworks.
- Proficient in databases (e.g., CRM, Student Management Systems, PRISMS) and customer service software (e.g., Zendesk).
- Excellent communication and influencing skills.
- Developing leadership and management skills.
- Positive, energetic attitude and enjoys being around people.

**Diversity & Inclusion**

**Next steps**
- We are only able to consider applicants with the right to live and work in Australia

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