Retail Operations Manager

4 days ago

Melbourne, Australia Lifeline Full time

About the role
- Empower Australians to be suicide-safe through connection, compassion and hope
- Create & maintain a profitable retail operation to support life-saving services

The Organisation

Lifeline is Australia’s leading suicide prevention service. Lifeline has been providing access to crisis support and suicide prevention services for more than 55 years. Every year, over 1 million Australians reach out to Lifeline for support, that equates to one call every 30 seconds.

Lifeline Direct works as a collaboration of local Melbourne based Lifeline centres sharing support services and enabling them to work together in areas that were not previously possible. A subsidiary of Lifeline Australia, the centres deliver the suite of Lifeline’s services across six geographical regions in both NSW and Victoria.

The Role

Reporting to the Head of Retail you will be responsible for managing a team of Area Managers, from Western Melbourne, Geelong to South West Victoria, to engage with the community through a social enterprise retail model providing commercial revenue that supports frontline services in Victoria.

Working with your NSW counterpart you will deliver strategies for selling and procuring product, closely monitor sales, whilst also looking to grow the retail network. You will coach and mentor your team to maintain high morale including with the volunteer workforce, whilst developing site specific annual sales plans and budgets.

Skills Required

You have significant experience in managing a multi-site retail or related operation including sales and product management. You have developed business strategies to improve financial performance and able to lead and inspire a team to success. You also have;
- The ability to monitor financial and inventory turnover, maximising efficiency
- Developed interpersonal, written, and verbal communication skills
- Demonstrated ability in generating and increasing retail sales
- Experience training and managing staff including in WHS and risk
- Current Driver’s License
- _

PBA1

Profession: #Community_Services, #Corporate_Social_Responsibility, #Management, #Retail, #Volunteer_Management

Sector: #Community_Development, #Community_Engagement, #Community_Support_Services, #Mental_Health

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