Operations and Service Manager
5 days ago
Our goal is to be Distinctive, Authentic and Connected in everything we do and to create the Ultimate Customer Experience with everyone we meet_
Due to the continuous success and growth of our team, we have an exciting opportunity to join our team in the role of **Operations and Service Manager** for our **Samsung **store in **Highpoint, VIC**.
**Who Are We?**
- Retail Prodigy Group_ are the master retail franchise partner for _NIKE_ Stores across Australia and New Zealand _and the Retail Operations _Partner for Samsung Stores across Australia. With an extensive portfolio of Retail stores across, we are a team of talented and passionate retailers, committed to setting a new benchmark in retail.
**The Role**:
Reporting to the Store Manager, you will be responsible for leading a winning team to achieve sustainable sales growth through consistently delivering the _Ultimate Customer Experience._ You will exhibit and align yourself with RPG’s values; CARE, COACH, ENERGY, ACCOUNTABILITY and INNOVATE. Your day will be filled leading from the front, coaching on the run, ensuring operational excellence and creating a winning culture within your store and the RPG community.
**Responsibilities include**:
- Managing stock processes including preparing stock for sale, stocktake, audits, acceptance and transfers
- Operational compliance within back of house
- Inventory management and data accuracy
- Responsible for supporting customer escalations
- Provide technical support and training for new and existing processes, products or service
- Develop a strong business relationship with the outsource Samsung Service team to drive continuous improvement
**To be successful in this role you will have**:
- Experience within a Service, Stock Management or Operations role
- Unrelenting commitment and team alignment in delivering the _Ultimate Customer Experience_
- Experience in _Winning the Day_; through meeting and exceeding Sales and KPI goals
- CARE for our customers, care for your team and care for the business
- The motivation to COACH and inspire your team mates to reach their personal best
- ENERGY and a positive attitude that brings out the best in you and all those around you
- ACCOUNTABILITY for all aspects of the store to ensure operational excellence
- The courage to INNOVATE
- A passion for Samsung and bringing your best
**What’s in it for you?**
You will be a part of a winning team with a supportive, friendly and fun culture, exciting career opportunities and receive excellent employee benefits Your benefits will include:
- Winning takes hard work, commitment and solid game plan - we recognise your achievements through our competitive Monthly Bonus Program
- Up to 30% discount across RPG Brands for you and your family
- A paid day off to celebrate YOU on your special day - Happy Birthday from us
- Ongoing Coaching & development to support growth within your career
- Access to RPG’s THRIVE Program - our all-inclusive holistic wellbeing and mental health support services.
- Do you know the next RPG Prodigy? We will pay a bonus to YOU to for referring TOP Talent to RPG
For more opportunities within our Samsung stores visit:
- We are an accessible workplace._
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