Retail Operations Manager

7 hours ago

Melbourne, Victoria, Australia On The Run Full time $80,000 - $120,000 per year

OTR Group – OTR, Smokemart & GiftBox, Reddy Express

About the role

Reporting to the Regional Retail Operations Manager, you will join the Consumer Business as Retail Operations Manager where you will manage sites across Victoria, driving performance and growth by coaching retailers, managing key accounts, and ensuring compliance with safety and operational standards. This role is ideal for a commercially savvy leader with strong stakeholder management, retail experience, and a passion for delivering exceptional customer outcomes.

Who we are

OTR Group (Viva Energy Retail), is part of the Viva Energy Group – an ASX-listed powerhouse with a driving ambition to become Australia's largest convenience retailer. Our combined network of more than 1,000 convenience locations around the country brings together Viva Energy Australia's incredible national footprint of industry-leading innovation. There has never been a more exciting time to join our team as we set out to redefine the retail landscape in Australia.

Your contributions

  • Manage and grow a portfolio of retail sites, identifying new business opportunities and driving targeted acquisitions.
  • Coach and support Retailers to deliver high performance, ensuring alignment with Viva's Customer Commitment.
  • Lead key account management activities to meet volume and margin targets.
  • Conduct regular site visits, performance reviews, and implement action plans to improve site operations.
  • Ensure compliance with HSSE standards, contracts, and operational manuals.
  • Champion customer experience initiatives including Net Promoter Score, Mystery Motorist Program, and Tell Shell.
  • Act as a business consultant to Retailers, advising on inventory, merchandising, financial management, and staff development.
  • Maintain strong internal and external stakeholder relationships, ensuring timely and effective communication.

What we are looking for

  • Tertiary qualification or relevant commercial experience.
  • Proven sales experience, ideally in a retailing environment.
  • Strong change management and stakeholder engagement skills.
  • Demonstrated ability to coach, influence, and negotiate effectively.
  • Commercial acumen with experience in budgeting, P&L analysis, and contract management.
  • Strong project management and planning capabilities.
  • Safety-focused with a commitment to HSSE compliance

Hungry for Growth — Apply Today to join a National Retail Brand



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