Staff Engagement Officer

Newly created role: Hybrid Permanent Full-Time
- Work closely with CareChoice Front Line staff to gain valuable insights
- Opportunity to join a company that provides the highest level of care

**About us**

We’ve been supporting people with a disability since 2007. Specialising in 24-hour disability programs for individuals with multiple and complex needs, we’re proud to be a trusted and registered service provider with the NDIA, TAC, DHHS and Worksafe.

Our values are **flexibility**, **honesty**, **reliability** and **responsiveness**.

**Benefits & culture**

CareChoice is proud to be an EEO employer. We support an inclusive approach in the workplace. We celebrate our diversity and welcome staff regardless of ethnicity, faith, sexual orientation, gender identity and lifestyle choices. Aboriginal and Torres Strait Islander people are encouraged to apply.

As a CareChoice employee, benefits you’ll be able to take advantage of include:

- Flexibility and hybrid work
- A number of employee wellness platforms including EAP and Care4U, free flu shots and travel discounts
- Discounts with major retailers such including Myer, Kmart and Big W
- Monthly Recognition & Reward for Employee of the Month
- Service Recognition Program
- Free ongoing training and development
- Career development opportunities

From the moment you step through our doors, you’ll feel welcome and supported to do your best work and really make a difference in people’s lives.

**How you’ll make an impact**

Reporting to the Complex Disability Manager, primary objective of the Staff Engagement Officer is to ensure the ongoing management and retention of all CareChoice frontline staff. The Staff Engagement Officer will work directly with frontline staff (Support Workers and Nurses) to understand challenges they may face in the sector and how CareChoice can improve frontline staff engagement and retention.

A day in the life as our Staff Engagement Officer, some of your key responsibilities will include:

- Building positive relationships with CareChoice frontline staff.
- Ensuring a high level of frontline staff satisfaction by demonstrating proactive support and active listening.
- Working with key internal stakeholders to research, propose, develop, and implement frontline workforce engagement and retention strategies.
- Working with frontline staff to understand what challenges they may face in the sector, how CareChoice can improve the workplace and what employees are seeking from their employer.
- Proactive communication and regular check-ins with frontline staff who have been employed for more than 6 months, frontline staff working on new CareChoice programs and frontline staff who work in the community (excluding Specialist Disability Accommodation).
- Implementing coaching and retention conversations with frontline staff and addressing any staff concerns by providing solutions.
- Ongoing management of frontline staff.
- Reporting and analysis of retention data.
- Collaborate with the Human Resources team in relation to exit feedback and utilise feedback to make appropriate recommendations.
- Development of administrative procedures to support proactive communication and regular check-ins to ensure a seamless and coordinated experience for frontline staff.

**About you**

As a positive role model with a ‘can do’ attitude, you will demonstrate a high degree of initiative and strong desire to achieve outstanding outcomes for our clients and staff.

A highly effective decision maker, you will perform the role with the highest level of professionalism and integrity; with the view of always representing the organisation in a positive and professional manner.

If you're empathetic and patient, and have the ability to thrive in a fast-paced customer service environment including the ability to manage multiple and competing priorities, this may be the opportunity you've been waiting for.

Ideally you will experience and skills with the following:

- Bachelor’s degree in Human Resources, Marketing, or a related field.
- Experience working within the disability support services sector.
- Can demonstrate previous experience of implementation of employee engagement strategies.
- Can demonstrate previous experience of engagement of a diverse workforce.
- Strong conflict resolution and customer service skills.
- Advanced communication, interpersonal and organisational skills.
- Current and valid Victorian driver’s license (as required for the role).
- COVID-19 2nd dose plus booster vaccination certificate or valid medical exemption recorded on the Australian Immunisation Registry (AIR).
- NDIS Worker Screening Clearance and Working with Children Check (or willing to obtain).