Client Engagement Manager

Perm Full-Time opportunity (hybrid role)
- Opportunity to join a progressive company and high performing team
- Dynamic, fast-paced role within the community services sector

**About CareChoice**

CareChoice is a NDIS, DFFH / Human Services Standard and TAC/ WorkSafe registered disability and youth services provider. We deliver a wide range of services and provide complex support across the Disability, Out of Home Care (OoHC) and Private Aged Care sectors in a range of settings including home care, residential, community and Specialist Disability Accommodation.

CareChoice is committed to service excellence and works closely with clients, their families, and key stakeholders to ensure individuals receive the very best person-centred care. The CareChoice team are passionate about their work and pride themselves in delivering an exceptional calibre of service.

**Our values**:
Our philosophy of service provision is based upon our values of:

- ** People, First**:

- **Brilliant Together**:

- **Bring Our Best. Always**:

- **Relentless Optimism**

**Benefits of joining our team**

CareChoice is proud to be an EEO employer. We support an inclusive approach in the workplace. We celebrate our diversity and welcome staff regardless of ethnicity, faith, sexual orientation, gender identity and lifestyle choices. Aboriginal and Torres Strait Islander people are encouraged to apply.

As part of our commitment to putting People first, you’ll enjoy industry-leading wellbeing support and benefits at CareChoice, including:

- Access to your pay as you earn it via our financial wellbeing partner
- Employee Pathways Scholarships
- Employee Support Fund
- Free ongoing training and development
- Annual recognition awards
- Paid Pregnancy loss leave for either parent
- Flexible work
- A number of employee wellness platforms including EAP and Care4U, free flu shots and travel discounts.
- Discounts with major retailers including:

- Car and Health Insurance
- Fuel
- Groceries and food
- Gas, Electricity, Internet, and Mobile Phones
- Pet supplies
- Movie tickets
- Other major retailers such as Catch, Myer, Kmart, Big W, JB Hi Fi plus many more.
- Monthly Recognition & Reward for Employee of the Month
- Service Recognition Program
- Career development opportunities including secondments and Job-Ride-A-Long program

From the moment you step through our doors, you’ll feel welcome and supported to do your best work and really make a difference in people’s lives.

**About the role**

We are currently recruiting for a Client Engagement Manager. Reporting to the Team Leader of Client Engagement, one of the key responsibilities of this role will involve identifying appropriate clients for CareChoice.

A day in the life as our Client Engagement Manager, some of your key responsibilities will include:

- Building and maintaining a great network of referrers who will help you achieve your targets
- Meeting clients and their families and understand the supports they need
- Creating person-centred support plans that reflect the client’s needs and aspirations
- Ensuring that clients and referrers have a positive experience
- Undertaking client risk assessments to keep everyone safe

**About You**

As our Client Engagement Manager, you will have strong attention to detail and have the ability to build key relationships. In addition, you will have a pro-active attitude and a positive approach to achieving outstanding outcomes for our clients.

You will be self-motivated, amiable, honest, perform the role with the highest level of professionalism and integrity, with a genuine customer service focus.
- Ideally, you’ll have:_
- You come with a background in disability, nursing, social work, or an allied health discipline
- You understand community services and NDIS funding
- You have experience writing person centred support plans
- You have experience networking and creating long standing relationships with key stakeholders
- Qualifications required:_
- Current First Aid and CPR qualification
- Current Victorian Drivers Licence

**More importantly**:

- ** You are a bright and inquisitive ‘yes-person’**

You will be visiting people’s homes to set up their new CareChoice services. You need to be bright and positive, have a can-do attitude, and be able to think creatively to work out how we can help them to achieve their goals. You need to be understanding of different communication needs, happy to chat with Aunty Dot and pat the dog, but at the same time elicit all the important information needed to assess risks and set up the new service.
- **You are fast, flexible, dynamic and agile**

We are not looking for acrobats, but we are definitely seeking a champion juggler. You are the kind of person who thrive in a fast pace and managing many competing priorities. You don’t just meet your targets; you smash them
- ** You are an entrepreneurial go-getter**

You are a natural brand ambassador with an urge to celebrate our great wor