Practice Manager

**Purpose of the position**

To manage human resources, maintain financial records and implement quality systems to ensure smooth and efficient functioning of the practice and provide an exceptional standard of care to our patients.

**Responsibilities**

PLANNING: Determine annual goals of practice in consultation with principals prepare budgets & plans accordingly & provide regular reports on business performance in relation to goals. Work with principals to develop and implement strategies for achievement of practice goals.

¨ **Completing paperwork for new doctors and other professionals both for trained and under training. Affiliation of practice with Training bodies such as RACGP and ACRAM for recruiting new professionals. Application for provider and prescriber numbers.**

¨ **Application for grants from Phn and other bodies. Completing paperwork/data for WIPS and PIPS.**

¨ HUMAN RESOURCES: Recruitment, development, and management of non-clinical practice staff to ensure high performance and continuing professional improvement. Leadership and management including team building, delegation of tasks and conflict resolution. Administer payroll to ensure both employee and employer interests are protected, tax/superannuation obligations are met, and records are maintained.

¨ SYSTEMS: Review and improve practice systems to ensure smooth and efficient functioning, high quality services and continuous improvement.

¨ FINANCES: Maintain and control debtors, creditors, and general ledger to ensure maximum profitability & cash flow and compliance with all taxation, record keeping and other statutory requirements. Prepare financial reports & taxation records and liaise with external accountant.

¨ EQUIPMENT & SOFTWARE: Maintain computer hardware and software in conjunction with suppliers. Schedule maintenance and upgrades of equipment. Prepare recommendations and arrange finance for purchase of capital equipment.

¨ COMPLIANCE: Maintain awareness of current and new legislation to ensure business is complying with all statutory and regulatory obligations including industrial & employment law, OHS requirements, privacy obligations and taxation responsibilities. Ensure relevant personnel are kept informed and changes are made to systems and procedures as required. Ensure practice complies with all contractual obligations.

¨ GENERAL: Other responsibilities as required.

**Expected behaviours and personal attributes.**

Demonstrated patient-focused approach in service provision with genuine empathy and interest in their needs.

¨ Excellent interpersonal and communication skills, both written and verbal.

¨ Be always well-presented, friendly, courteous, and obliging. Always represent the practice in a confident and positive manner.

¨ Undertake all duties in a diligent manner, with honesty and integrity,

¨ Maintain absolute confidentiality regarding patient and practice information.

¨ Have a vigilant attitude to accuracy, being prepared to double check as necessary.

¨ Ability to work cooperatively and independently.

¨ Ability to prioritise and organise, with attention to detail.

Demonstrated commitment to ongoing professional development

**Education, Qualifications and Experience**

ESSENTIAL:
¨ Proven ability to manage small business/office including human resources, planning, budgeting & reporting.

¨ Basic knowledge of MS Word and Excel.

¨ Completion of an accredited bookkeeping course.

DESIRABLE:
¨ Knowledge of MEDICAL software and medical equipment (MD Clinical and PractSoft)

¨ Accredited training in business or medical practice management/ knowledge of medical terminology

¨ CPR/Triage training and/or experience

¨ Experience with specific social groups serviced by practice, such as adolescents, aged care, migrant or refuge groups, aboriginals & Torres Straight islanders, etc.

¨ Training and/or experience in management of emergencies, handling complaints, Medicare & health funds, basic infection control, safe handling & disposal of medical waste, etc

**Hours Of Work**

Monday to Friday 8am-5pm. No weekend or Public Holiday unless required.

However, it is expected that our staff will work extra time on occasions if this is required to deliver essential patient care.

**Breaks**:30 minutes for lunch and 10 minutes each for morning and afternoon tea to be taken in shifts with other staff to ensure continuity of care.

**Other features**

**Responsible for:

- Quality improvement & Risk Management(non clinical)**

**Coordinates the seeking of feedback & complaints.**

**Human Resources**

**Occupational Health & Safety.**

**Privacy Officer.**

**Staff Immunisation**

Permanent position with a qualifying period of 3 months.

Professional development provided or expected.

Requirement for use of own vehicle, if essential to the position.

Potential for contact with hazardous material such as blood & body fluids.

May be required to have some immunisations.

**Job Types**: Contract, Permanent, Part-time