Customer Service Officer

4 days ago

Gold Coast, Australia Programmed Full time

**Client Service Officer (Duty Supervisor)**

The Gold Coast Recreation Precinct, **_Venue Services_** team, have a **Client Services Officer OO4** vacancy available for an immediate start. This role is responsible for delivering exceptional customer service while ensuring a safe, fun client experience.

This role is permanent with PROGRAMMED SKILLED WORKFORCE based at the Gold Coast Recreation Precinct - Palm Beach QLD 4221.

The ordinary rate for this position is $34.54 and the roster arrangements are included below.
- Wednesday to Friday 6.00am to 4.00pm
- Saturday 7.00am to 5.00pm

Please note though, that rostering outside these hours might also be required - this will be dependent on the needs of the business.

**In this role you will be required to;**
- Lead and supervise Leisure Centre operations
- Lead and supervise Venue operations out of standard business hours
- Organise daily Client Support Officer team and tasks, including but not limited to regular hirer liaison, client service management and leading the Regular Hirers monthly booking itineraries
- Lead the Venue front of house reception team
- Deliver key client services in line with the Venues compliance requirements, including compliance with financial management policy, cash handling, client service standards,
- Conduct emergency procedures
- Oversee the safety of clients using the Leisure Centre
- Supervise Leisure Centre event management
- Lead and supervise the development and implementation of new Leisure Centre products and services

**Mandatory requirements;**
- Positive Paid Blue Card (not volunteer)
- Current First Aid and CPR Certificate

**Highly desirable.**
- Intermediate level of computer knowledge and skills
- One-year experience in a similar role with demonstrated knowledge of customer service-related delivery outcomes
- Prior experience as a Duty Manager is extremely advantageous
- Driver's license

Please note there will be pre-employment requirements that will need to be completed, if successful.

Job reference number: 210136278

Please note only successful applicants will be contacted

**Who we are**

As one of Australia's largest employers, we work with great companies all around Australia and New Zealand to give you the best opportunities to work when and where you want to.

At Programmed, we are committed to creating a safe and inclusive environment which values and respects diverse styles, backgrounds, experiences and perspectives.

We welcome and encourage women, people of Aboriginal and Torres Strait Islander descent and people from diverse backgrounds to apply.

**_ So it's over to you. If you would like to join our team, APPLY now._**

**To learn more about working with Programmed, we encourage you to visit our website.

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