Customer Service Officer

3 days ago

Ballina, Australia Ballina Shire Council Full time

**ABOUT US**:

- Change your lifestyle and live and work in a vibrant community and great coastal environment._

Ballina Shire Council is situated on the Far North Coast of New South Wales, 20 minutes from Byron Bay and one hour from the Gold Coast. The shire is a popular tourism destination with pristine beaches, rainforest retreats and hinterland hideaways.

**ABOUT THE ROLE**:
**Position**

We are seeking a positive and customer focused individual to professionally represent Council in this frontline position. The position will work as part of a dedicated and hard working team to serve our community and maintaining an excellent public image through the provision of quality customer service across all functions of Council.

**To be successful you will bring**
- Behaviour that positively demonstrates Council’s values of: creative, accessible, respect, energetic and safe.
- Completion of Certificate III in a relevant field and/or extensive relevant work experience in a similar field.
- Proven highly developed customer service skills with experience in a face-to-face customer service role, including cash handling and reconciliations.
- Demonstrated computer literacy with experience in the Microsoft Office suite of products and other corporate software.
- Proven excellent communication skills, both oral and written.
- Willingness to undergo a criminal history check.

**The rewards**
- An annual salary range of up to $63,300 to $72,700 (plus 12% superannuation) dependent upon skills, experience and qualifications.
- 9 day fortnight working arrangement.
- Fitness Passport membership options.
- An inclusive culture where all our people are valued, EEO, diversity and differences are respected.
- An absolute focus on our peoples’ safety and well being.
- Learning and career development opportunities.
- Generous Award workplace conditions.

**Applications close**

11.30pm on Thursday 30 October 2025

**Specific enquiries**

Krishna Black | Team Leader Customer Service | 02 6686 1430

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