Telstra Retail: Full Time Customer Service

**Employment Type**:Permanent

**Closing Date**:5 Dec 2025 11:59pm

**Job Title**:Telstra Retail: Full Time Customer Service & Sales Consultant BALLINA

**Job Summary**

As a Retail Sales Consultant, you are passionate about delighting Telstra’s customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your collaborative approach you empower customers by identifying the products and services they need to transform their telecommunications experience.

**Ready to Make a Difference? Join Our Iconic Team at Telstra**

At Telstra, we’re more than just a leading telecommunications company—we’re where passion meets purpose. As a Retail Customer Service & Sales Consultant, you’ll have the opportunity to work for an **iconic Aussie brand**that’s been connecting Australians for generations. You won’t just be a friendly face in-store—you’ll be the trusted expert who helps customers find tech solutions that enhance their lives. This is your chance to make a meaningful impact by bringing our purpose to life: to build a connected future so everyone can thrive.

**What You’ll Be Doing**:

- **Deliver Exceptional Customer Experiences**:Help customers find the right products and services to suit their needs, ensuring their time at Telstra is a memorable one.
- **Be the Go-To Tech Expert**:Stay up-to-date with the latest gadgets and services, offering informed guidance and solutions.
- **Achieve and Excel**:Use your consultative selling skills to meet and exceed sales targets and KPIs, while keeping customers connected.
- **Collaborate and Contribute**:Work closely with your team to create a welcoming environment where everyone is supported to achieve store goals.

**Salary and Benefits**:

- **Annual Fixed Remuneration**:$64,915.20 per year**
- *Penalty rates are as follows: _Additional 25% for weekday hours worked after 6 PM, 25% for hours worked on Saturday, 100% for hours worked on Sunday and 150% for hours worked on public holidays. _*12% superannuation included

- **Generous Discounts**:Enjoy **30% off Telstra services**and exclusive offers with over **240 brands and partners**.
- **Leave Options**:Take advantage of **16 weeks of paid parental leave**, the **Telstra Extra Day Off**, **gender affirmation leave**, **Cultural Leave**, **Blood Donor Leave**, and the ability to purchase up to **4 weeks of additional leave**.
- **Training & Career Growth Opportunities**:Access over **17,000 learning programs**with LinkedIn Learning, and develop your career with our **Future Ready program**designed to build on your skills and prepare you for your next step.
- **Flexibility**:We offer flexible working hours and a supportive approach to parental leave— **do it your way**
- **Recognition & Rewards**:Benefit from **monthly performance rewards**and a range of recognition programs to celebrate your success.
- **Inclusive Culture**:Join a diverse and inclusive team where everyone’s unique perspective is valued and respected.

**Is It You We’re Looking For?**

- **Great Communication Skills**:You’re a natural at connecting with people and making their day better.
- **Solution-Oriented Approach**:You enjoy thinking on your feet and tailoring solutions for each customer.
- **Sales Drive**:You’re motivated to achieve (and exceed) sales targets and KPIs.
- **Passion for Learning**:You’re eager to grow and develop your skills in a dynamic environment.
- **Resilience and Positivity**:You have a can-do attitude, even when things get busy.
- **Customer-Facing Experience**:Previous experience is a plus but not required—bring your enthusiasm and we’ll teach you the rest

**_How to Apply: _**

**_Join Us at Telstra Retail: _