Customer Service Officer

2 days ago

Ballina New South Wales, Australia Ballina Shire Council Full time $63,300 - $72,700 per year
ABOUT US

Change your lifestyle and live and work in a vibrant community and great coastal environment.

Ballina Shire Council is situated on the Far North Coast of New South Wales, 20 minutes from Byron Bay and one hour from the Gold Coast. The shire is a popular tourism destination with pristine beaches, rainforest retreats and hinterland hideaways.

Ballina Shire Council  are strongly committed to increasing diversity across the organisation. We encourage anyone to apply for our vacancies regardless of their gender, race religion, sexual orientation or disability status.

ABOUT THE ROLE

Position

We are seeking a positive and customer focused individual to professionally represent Council in this frontline position. The position will work as part of a dedicated and hard working team to serve our community and maintaining an excellent public image through the provision of quality customer service across all functions of Council.

To be successful you will bring

  • Behaviour that positively demonstrates Council's values of: creative, accessible, respect, energetic and safe.
  • Completion of Certificate III in a relevant field and/or extensive relevant work experience in a similar field.
  • Proven highly developed customer service skills with experience in a face-to-face customer service role, including cash handling and reconciliations.
  • Demonstrated computer literacy with experience in the Microsoft Office suite of products and other corporate software.
  • Proven excellent communication skills, both oral and written.
  • Willingness to undergo a criminal history check.

The rewards

  • An annual salary range of up to $63,300 to $72,700 (plus 12% superannuation) dependent upon skills, experience and qualifications.
  • 9 day fortnight working arrangement.
  • Fitness Passport membership options.
  • An inclusive culture where all our people are valued, EEO, diversity and differences are respected.
  • An absolute focus on our peoples' safety and well being.
  • Learning and career development opportunities.
  • Generous Award workplace conditions.

Click here to view the Position Description and Information Package.

Applications close

11.30pm on Thursday 30 October 2025

Specific enquiries

Krishna Black | Team Leader Customer Service |

How to apply

Please Note:  Once you start your online application, you can save and return to it later provided you submit it prior to the closing date.  You must use your email address, and not one used previously by another person who has applied for a position with Council.

You may wish to prepare your responses in a Word document.  You can then COPY and PASTE your answers from Word into the below fields.

Have your Resume document ready to go.

Fill out all questions below.  Click "Next".  You will then be prompted to attach your resume and other documents (if applicable).  Click "Next".

Review your application to confirm everything is correct.  Click "Confirm" to submit your application.

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