Visitor Services Officer

1 week ago


Ballina, Australia Ballina Shire Council Full time

**ABOUT US**:

- Change your lifestyle and live and work in a vibrant community and great coastal environment._

Ballina Shire Council is situated on the Far North Coast of New South Wales, 20 minutes from Byron Bay and one hour from the Gold Coast. The shire is a popular tourism destination with pristine beaches, rainforest retreats and hinterland hideaways.

**ABOUT THE ROLE**:
**Position**:
We are seeking an enthusiastic and appropriately experienced individual to join our customer focused Visitor Services team. Reporting to the Team Leader Destination and Visitor Experience, you will be responsible for providing information to visitors about local attractions and accommodation options within our Shire. You will play a key role in promoting regional attractions to visitors and marketing regional tourism products and merchandise.

Hours of work for this position are 24 hours per fortnight to be worked in accordance with the Visitor Information Centre seven day roster, and will include regular weekend work. **Applicants will need to have the ability and willingness to regularly work on weekends.**

**To be successful you will bring**
- Behaviour that positively demonstrates Council’s values of: creative, accessible, respect, energetic and safe.
- Certificate III in Tourism or equivalent.
- Demonstrated experience within a tourism related industry and/or a Visitor Information Centre.
- Demonstrated excellent customer service skills, both face-to-face and over the telephone.
- Proven sales experience, including retail, cash handling and reconciliations, and booking of tourism products/services (i.e. tours, accommodation, etc.), with the ability to encourage tourism industry operator participation.

**The rewards**
- An hourly an hourly salary range of $33.66 to $38.63 (plus 11.5% superannuation) dependent upon skills, experience and qualifications. Penalty rates for weekend work will also apply.
- Fitness Passport membership options.
- An inclusive culture where all our people are valued, EEO, diversity and differences are respected.
- An absolute focus on our peoples’ safety and well being.
- Learning and career development opportunities.
- Generous Award workplace conditions.

**Applications close**

11.30pm on Sunday 9 March 2025

**Specific enquiries**

Alanah Ward | Team Leader Destination and Visitor Experience | 02 6686 1499



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