Client Support Lead

6 days ago

Bowral, Australia Argyle Housing Full time

**Introduction**:
About Argyle Housing
Argyle Housing is a community-managed, not-for-profit, housing organisation. While we provide the bricks and mortar, it is who is inside that matters. We provide a home, not just a house where the home is the foundation from which our clients realise that their best life is possible and can map their journey to achieve it. Our main objective is to provide and manage secure, sustainable housing for people on low to moderate incomes who would otherwise struggle to find accommodation and for disadvantaged people who need support in order to maintain independent living.

About you
In this role you will help us deliver high levels of client satisfaction, demonstrate behaviours that reflect our values towards our colleagues, clients and community.

**Description**:
The Role
The Client Support Lead is responsible for leading a team is managing tenancies within a region. Furthermore, the Client Support Lead ensures the team delivers quality tenancy management (delivered under the guidelines of the Residential Tenancies Act) and ensures the team supports clients presenting with complex needs to achieve table housing. This is achieved by providing excellent leadership, team management, coaching and support to the team and ensure they are operating in a productive and safe environment.

Another core focus is for leading the coordination of support services and community participation programs within the region to ensure long term and sustainable tenancies are maintained and connections are built with the communities.

All roles within Argyle Housing are to be performed under the principle of “One Argyle” and with a commitment to client service delivery fostering the approach of ‘no wrong door’.

**Skills and Experiences**:
**To ensure success in this role, you will demonstrate**:

- Develop and maintain effective working relationships with various client support agencies and Government departments, ensuring that support agencies carry out their duties in accordance with the relevant agreement.
- Ensure services are delivered and compliant in accordance with the respective Service Funding Agreement, Agency Support Agreement, policies and procedures registration, accreditation requirements and National Community Housing Standards.
- Effectively lead the team to ensure client engagement, support services and community participation programs are adequately provided to drive sustainable tenancies.
- Develop and embed a supportive team culture of open and honest communication, collaboration, delegated responsibility and aligned with Argyle Housing’s values and expected behaviours.
- Ensure team are maintaining and updating client records and file notes in tenancy management system and meet regular reporting requirements.

A few benefits of working at Argyle Housing
- Generous salary
- Not-for-Profit salary sacrifice options in addition to the tax-free threshold
- Flexible working arrangements
- Recognition program
- Wellbeing allowance
- 17.5% leave loading

This is an excellent opportunity for those seeking a satisfying and fulfilling role within a supportive team environment, whilst making a positive contribution to the community.

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