Client Support Specialist
2 days ago
**Introduction**:
Who are we?
About Argyle Housing
Argyle Housing is a community-managed, not-for-profit, housing organisation. While we provide the bricks and mortar, it is who is inside that matters. We provide a home, not just a house where the home is the foundation from which our clients realise that their best life is possible and can map their journey to achieve it.
Our main objective is to provide and manage secure, sustainable housing for people on low to moderate incomes who would otherwise struggle to find accommodation and for disadvantaged people who need support in order to maintain independent living.
**Description**:
About you
In this role you will help us deliver high levels of client satisfaction, demonstrate behaviours that reflect our values towards our colleagues, clients and community.
The Role
All roles within Argyle Housing are to be performed under the principle of “One Argyle” and with a commitment to client service delivery fostering the approach of ‘no wrong door’.
**This role will be responsible for**:
Providing support to our clients who are dealing with homelessness and complex needs
Working closely colleagues, stakeholders and external support providers
Following guidelines outlined in the Tenancy Act
Actioning client rent arrear reports
Achieving KPIs as agreed with your manager
**Skills and Experiences**:
**To ensure success in this role, you will demonstrate**:
Equivalent in the community sector such as case management, case work (child protection disability).
Experience in Community Housing coupled with an understanding of issues affecting socially disadvantaged groups and those with complex and challenging housing needs
Experience managing a portfolio of tenancies or case load
Excellent written and verbal communication skills
Sound knowledge of Microsoft Office programs and software operating systems
Current Australian driver's license
A few benefits of working at Argyle Housing
Generous salary
Not-for-Profit salary sacrifice options in addition to the tax-free threshold
- Free Time - One day off a month awarded to each Team Member to rest and recharge
- Staff Recognition and Reward scheme
Staff Wellbeing scheme
This is an excellent opportunity for those seeking a satisfying and fulfilling role within a supportive team environment, whilst making a positive contribution to the community.
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