Client Support Manager

6 days ago

Bowral, Australia Argyle Housing Full time

**Introduction**:
About Argyle Housing
Argyle Housing is a community-managed, not-for-profit, housing organisation. While we provide the bricks and mortar, it is who is inside that matters. We provide a home, not just a house where the home is the foundation from which our clients realise that their best life is possible and can map their journey to achieve it. Our main objective is to provide and manage secure, sustainable housing for people on low to moderate incomes who would otherwise struggle to find accommodation and for disadvantaged people who need support in order to maintain independent living.

About you
In this role you will help us deliver high levels of client satisfaction, demonstrate behaviours that reflect our values towards our colleagues, clients and community.

**Description**:
The Role
The Client Support Manager is responsible for leading a team to deliver consistent operations to ensure a quality client experience and measurable improvement outcomes for clients. This is achieved by providing leadership, support, coaching and guidance to the teams and through building strategic relationships and partnerships with local businesses, supports, governments and communities. All roles within Argyle Housing are to be performed under the principle of “One Argyle” and with a commitment to client service delivery fostering the approach of ‘no wrong door’.

**To ensure success in this role, you will demonstrate**:

- Develop and maintain effective strategic relationships with various client support agencies and Government departments, ensuring that support agencies carry out their duties in accordance with the relevant agreement.
- Ensure services are delivered and compliant in accordance with the respective Service Funding Agreement, Agency Support Agreement, policies and procedures registration, accreditation requirements and National Community Housing Standards.
- Support the Client Services Manager in maintaining a high-performance culture through effective management and leadership practices that embed a culture of open and honest communication, collaboration, delegated responsibility and alignment with Argyle Housing’s values and expected behaviours.
- Ensure the region/area meets its financial, regulatory and performance goals by monitoring and reporting on key performance indicators and ensuring compliance with relevant laws, regulations, policies and procedures.
- Support sustainable growth by managing the onboarding of new properties, programs and clients.

**Skills and Experiences**:
Desired Skills
- Cert IV in Social Housing or Property Services (desirable)
- Up to date knowledge of relevant tenancy and housing legislation
- Strong people leadership experience
- Knowledge of social housing policies and procedures
- Sound understanding of social and community issues impacting on social and affordable housing clients
- Sensitivity and understanding of cultural and socio-economic characteristics
- Current driver’s licence

A few benefits of working at Argyle Housing
- Generous salary
- Not-for-Profit salary sacrifice options in addition to the tax-free threshold
- Flexible working arrangements
- Recognition program
- Wellbeing allowance
- 17.5% leave loading

This is an excellent opportunity for those seeking a satisfying and fulfilling role within a supportive team environment, whilst making a positive contribution to the community.

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