Ict Support Technician

1 week ago

Brisbane, Australia Smile IT Full time

Full time position based at our Tingalpa office
- Growing and collaborative team
- Genuine career development and progression

Smile IT is a thriving ICT Solutions Provider and MSP, with a workplace culture and work life balance we are proud of.

Our clients range from small, smart businesses to large multinationals. We’ve helped numerous organizations to be more efficient, more agile, and ready to innovate.

Within this exciting environment we provide all our team with a wealth of opportunities to advance their careers through training, certifications, advancement opportunities and great incentives.

**The job involves**:

- Providing professional and courteous Help Desk customer support
- Maintaining a high level of communication, and building strong working relationships, with customers and your team members
- Performing remote troubleshooting through diagnostic techniques and pertinent questions
- Accurately recording problems, events, and their resolution on tickets
- Installing and configuring computer hardware, software, systems, networks, printers, and scanners
- Installing and configuring telecoms hardware and systems
- Visiting customer sites to troubleshoot and/or install equipment while demonstrating a high level of professionalism
- Traveling with site teams to remote customer sites
- Working on special projects and teams to assist with customer service delivery
- Taking ownership of project tasks, liaising with stakeholders and following up to deliver high quality outcomes
- Compiling technical documentation and reports
- Collaborating effectively with other teams and departments to resolve customer issues and improve service delivery
- Completing training, research, product assessment, and assigned tasks to grow your technical knowledge and share knowledge with the team
- Completing assigned tasks to maintain compliance with Smile IT and ISO 27001 policies and procedures

**Do you have...**

Relevant ICT/Help Desk experience
- Exceptional customer service and excellent communication skills
- Experience using ticketing systems (ConnectWise preferred)
- Experience using remote access systems for troubleshooting (ConnectWise Control

preferred)
- Strong Microsoft 365 experience supporting Office, SharePoint, Exchange etc.
- Azure Virtual Desktop, Azure Remote Desktop and/or Windows 365 Cloud PC experience
- Knowledge of networking/infrastructure an advantage (Juniper/Ubiquiti etc)
- Willingness to travel to local and remote customer sites

**Together with**
***
- A can-do attitude, resilience, and a willingness to learn new things and step outside your comfort zone
- The ability to take ownership and accountability for support tickets and coordinate with appropriate resources to resolve them in a timely manner, in accordance with service level

agreements
- The ability to balance tenacious problem solving with the understanding of when to escalate unresolved issues to provide the best outcome for the customer
- A flair for teamwork and collaboration
- The ability to produce great documentation and reports
- Proven strategies to handle a busy task list under pressure

If
**Yes** then please feel free to APPLY HERE. We look forward to hearing from you.

  • Ict Support Technician

    1 week ago

    Brisbane, Australia AI Talent Full time

    We are seeking a proactive and detail-oriented ICT Support Technician to provide front-line technical support to our staff and systems. This role is ideal for someone who enjoys problem-solving, thrives in a fast-paced environment, and is passionate about helping users resolve technical issues efficiently. **Key Responsibilities**: - Troubleshoot and...

  • ICT Support Technician

    1 week ago

    Brisbane, Queensland, Australia Francom Group Full time $75,000 - $85,000 per year

    About Francom: Francom is a leading financial services organisation committed to delivering exceptional customer service while maintaining the highest compliance standards. Our team lives by our core values; Learning, Integrity, Excellence, Balance and Nurturing (LIEBN) – ensuring we provide trusted solutions to our clients and support to our people. ...

  • Ict Consultant

    7 days ago

    Brisbane, Queensland, Australia Titan Ict Full time

    **Job Category**:Telecommunications (Information & Communication Technology)**Job Type (PT / FT)**:Full Time**Job Location**:Brisbane**Contract Type**:Permanent**About Us**Titan ICT is an Australian-owned company specialising in strategic ICT advice, systems integration and technical support services. With a proud record of delivery since 2003, we have a...

  • Ict Consultant

    1 week ago

    Brisbane, Australia Titan ICT Full time

    **Job Category**:Telecommunications (Information & Communication Technology)**Job Type (PT / FT)**:Full Time**Job Location**:Brisbane**Contract Type**:Permanent**About Us** Titan ICT is an Australian-owned company specialising in strategic ICT advice, systems integration and technical support services. With a proud record of delivery since 2003, we have a...

  • ICT Systems Support Specialist

    6 days ago

    Brisbane, Queensland, Australia beBeeIctservicedesk Full time $76,100 - $97,100

    We are seeking a skilled professional to join our team as an ICT Service Desk Technician.The successful candidate will be responsible for providing first and second level Help Desk support for employees and users of ICT equipment and systems.Manage IT Help Desk tickets by scheduling, assigning and/or escalating issues/queries as appropriate.Coordinate system...

  • ICT Systems Support Professional

    7 days ago

    Brisbane, Queensland, Australia beBeeSupport Full time $93,000 - $113,000

    About the RoleWe are seeking a skilled ICT Support Technician to join our team. This is a full-time position based at our office, with opportunities for career growth and development.The successful candidate will have a passion for delivering exceptional customer service, excellent communication skills, and experience in ICT/Help Desk roles.This role...

  • Ict Service Desk Technician

    7 days ago

    Brisbane, Australia CPL - Choice, Passion, Life Full time

    Work for an organisation that shares your values. - Passionate about IT and ensuring exceptional service delivery? - Flexible working options available! CPL is a leading provider of disability support services in Queensland and Northern New South Wales. We're on a mission to empower people with disabilities and older Australians to live the life they...

  • Ict Support Technician

    7 days ago

    Brisbane, Queensland, Australia Smile It Full time

    Full time position based at our Tingalpa office- Growing and collaborative team- Genuine career development and progressionSmile IT is a thriving ICT Solutions Provider and MSP, with a workplace culture and work life balance we are proud of.Our clients range from small, smart businesses to large multinationals. We've helped numerous organizations to be more...

  • ICT Network Specialist

    6 days ago

    Brisbane, Queensland, Australia beBeeictspecialist Full time $60,000 - $80,000

    Job Role OverviewYour role as an ICT Specialist involves operating complex systems to facilitate effective communication over vast distances, ensuring seamless connectivity within the Army.This hands-on position requires establishing, maintaining, and managing voice and data networks and services across military systems and networks. You will gain highly...

  • Ict Technician

    2 weeks ago

    Brisbane, Australia Golden Geeks Full time

    Australia's fastest growing provider of on-site and online computer repair support, is looking to hire new, independent contractors for our Airports and regular jobs. We work with self-employed IT professionals to provide timely, no hassle, service to customers across Australia in both metropolitan and regional areas. **Job Description**: - Two plus (2+)...