Ict Support Technician

2 days ago

Brisbane, Australia Smile IT Full time

Full time position based at our Tingalpa office
- Growing and collaborative team
- Genuine career development and progression

Smile IT is a thriving ICT Solutions Provider and MSP, with a workplace culture and work life balance we are proud of.

Our clients range from small, smart businesses to large multinationals. We’ve helped numerous organizations to be more efficient, more agile, and ready to innovate.

Within this exciting environment we provide all our team with a wealth of opportunities to advance their careers through training, certifications, advancement opportunities and great incentives.

**The job involves**:

- Providing professional and courteous Help Desk customer support
- Maintaining a high level of communication, and building strong working relationships, with customers and your team members
- Performing remote troubleshooting through diagnostic techniques and pertinent questions
- Accurately recording problems, events, and their resolution on tickets
- Installing and configuring computer hardware, software, systems, networks, printers, and scanners
- Installing and configuring telecoms hardware and systems
- Visiting customer sites to troubleshoot and/or install equipment while demonstrating a high level of professionalism
- Traveling with site teams to remote customer sites
- Working on special projects and teams to assist with customer service delivery
- Taking ownership of project tasks, liaising with stakeholders and following up to deliver high quality outcomes
- Compiling technical documentation and reports
- Collaborating effectively with other teams and departments to resolve customer issues and improve service delivery
- Completing training, research, product assessment, and assigned tasks to grow your technical knowledge and share knowledge with the team
- Completing assigned tasks to maintain compliance with Smile IT and ISO 27001 policies and procedures

**Do you have...**

Relevant ICT/Help Desk experience
- Exceptional customer service and excellent communication skills
- Experience using ticketing systems (ConnectWise preferred)
- Experience using remote access systems for troubleshooting (ConnectWise Control

preferred)
- Strong Microsoft 365 experience supporting Office, SharePoint, Exchange etc.
- Azure Virtual Desktop, Azure Remote Desktop and/or Windows 365 Cloud PC experience
- Knowledge of networking/infrastructure an advantage (Juniper/Ubiquiti etc)
- Willingness to travel to local and remote customer sites

**Together with**
***
- A can-do attitude, resilience, and a willingness to learn new things and step outside your comfort zone
- The ability to take ownership and accountability for support tickets and coordinate with appropriate resources to resolve them in a timely manner, in accordance with service level

agreements
- The ability to balance tenacious problem solving with the understanding of when to escalate unresolved issues to provide the best outcome for the customer
- A flair for teamwork and collaboration
- The ability to produce great documentation and reports
- Proven strategies to handle a busy task list under pressure

If
**Yes** then please feel free to APPLY HERE. We look forward to hearing from you.

  • Ict Support Technician

    2 days ago

    Brisbane, Australia AI Talent Full time

    We are seeking a proactive and detail-oriented ICT Support Technician to provide front-line technical support to our staff and systems. This role is ideal for someone who enjoys problem-solving, thrives in a fast-paced environment, and is passionate about helping users resolve technical issues efficiently. **Key Responsibilities**: - Troubleshoot and...

  • ICT Support Technician

    1 week ago

    Brisbane, Queensland, Australia Francom Group Full time $75,000 - $85,000 per year

    About Francom: Francom is a leading financial services organisation committed to delivering exceptional customer service while maintaining the highest compliance standards. Our team lives by our core values; Learning, Integrity, Excellence, Balance and Nurturing (LIEBN) – ensuring we provide trusted solutions to our clients and support to our people. ...

  • Ict Customer Support Officer

    1 week ago

    Brisbane, Australia Axiom Technologies Full time

    **About the role** **Education and Experience** Australian qualification or equivalent degree, advanced diploma or diploma**, **Skilled in customer problem resolution and good English-speaking skills required. A minimum of two to three years of relevant experience is required. **Duties to be undertaken as part of this position include**: Proven ICT...

  • Ict Service Desk Technician

    1 week ago

    Brisbane, Australia CPL - Choice, Passion, Life Full time

    Work for an organisation that shares your values. - Passionate about IT and ensuring exceptional service delivery? - Flexible working options available! CPL is a leading provider of disability support services in Queensland and Northern New South Wales. We're on a mission to empower people with disabilities and older Australians to live the life they...

  • ▷ Apply Now! ICT Help Desk Technician/ Support Officer

    3 days ago

    City of Brisbane, Australia ARG Workforce Full time

    ICT Help Desk Technician/ Support Officer We are seeking an ICT Help Desk Technician/ Support Officer for our client in Eagle Farm, Brisbane QLD. The ideal candidate will demonstrate strong and capable leadership qualities, has the ability to resolve all types of customer inquiries providing remote and in-person IT support to users. General Duties...

  • ICT Field Support Officer

    2 weeks ago

    Brisbane, Queensland, Australia Australian Department of Climate Change, Energy, the Environment and Water Full time $60,000 - $80,000 per year

    APS 5 - $84,794 - $93,020 per annum plus superannuation Information and Communications Technology Division Brisbane, QLD Do you want to love where you work, who you work with and want to contribute to Australia's climate change and energy agenda and help protect Australia's environment and water resources for generations to come? Our ICT staff are...

  • Ict Support Coordinator

    4 days ago

    Brisbane, Australia Museum Full time

    The ICT Support Coordinator will; - Effectively deal with customer requests through to completion by providing proactive client communications, regular liaison with relevant stakeholders, and the escalation of requests to 3rd level support in accordance with service level thresholds - Participate in, and provide assistance, to project teams and project based...

  • ICT Field Support Officer

    2 weeks ago

    Brisbane, Queensland, Australia Australian Department of Climate Change, Energy, the Environment and Water Full time $60,000 - $90,000 per year

    Who we are The department's ICT Division has spent the last 18-months achieving significant milestones that have kicked off a transformational journey focused on laying the foundation for a technologically advanced, secure, and independent ICT environment that is adaptable, innovative, and capable of supporting the diverse needs of our internal and...

  • Ict Service

    1 week ago

    Brisbane, Australia Davidson Group Services Full time

    **Exciting Opportunity in ICT Service & Support!** **Position: ICT Service & Support Officer (6-month Secondment Backfill)** **Location: Tarong Power Station (Nanango, QLD) or Brisbane (Corporate Office)** Join our client, a major player in the utilities sector, and contribute to the success of their ICT team. We are currently seeking a highly skilled and...

  • Aps 5 Ict Support Officer

    1 week ago

    Brisbane, Australia Department of Veterans' Affairs Full time

    Salary Range: $85,503 - $89,106+ Attractive Superannuation - Contact Officer: Kristen Perkins 0429 969 822 **Duties** - Provision of ICT Onsite Support to DVA staff for ICT equipment including surface pros, laptops, telephones, mobile devices, video conferencing, printers, other IT equipment and support for desk relocation - Provision and support of ICT...