Contact Centre Consultant

5 days ago

Collingwood, Australia Bank Australia Full time

Posted: 29/08/2025

Closing Date: 26/09/2025

Job Type: Permanent - Full Time

Location: Head Office - Collingwood

Job Category: Banking and Financial Services

Through the merger of Bank Australia and Qudos Bank we’re creating a better, stronger and more resilient bank for our customers and employees. As one company with two trusted brands, we’re building on the strong foundations of our history and shared values as we bring together the best of both banks.

**Are you passionate about helping people and looking to kickstart your career in banking? Join our vibrant Contact Centre team at our brand-new, state-of-the-art Collingwood Head Office - where purpose meets opportunity.**

This role will enable you to learn and develop within a values-based organisation, while gaining valuable knowledge and experience in the banking and financial services industry. We’ll support you every step of the way with regular coaching and development - to ensure you are set up for success from day one.

**Why join us?**

In addition to joining our customer owned, purpose driven Bank, specific to our Contact Centre you will enjoy:

- Bringing our values, purpose and aspiration to life.
- Flexible working options, competitive salary and 13% super.
- Access to a range of meaningful benefits to support your physical and mental wellbeing including 24/7 free counselling, free flu vaccinations and subsidised gym memberships.
- Support with paid parental leave, volunteering, gender affirmation and family violence leave; and the
- Opportunity for an additional five days bonus annual leave each year.
- Career growth through a variety of opportunities such as taking part in the detailed 12+ month capability curriculum, accessing study assistance, acting in higher duties and taking part in the shared purpose program whichis a fantastic program enabling you to experience other functions across the bank.

**What else?**
- We are big on staff engagement. We have monthly celebration days, staff engagement wallboards, monthly engagement fundraising activities, and opportunities to travel & work from our other sites, including interstate.
- Our commitment to building an inclusive culture and a diverse workforce that reflects the Australian community.
- Our care for a conservation reserve - where we work with key partner organisations to protect threatened species and involve staff in conservation.

**What you will be doing**
- Manage customer queries in accordance with the bank’s policies and procedures in a timely, professional and efficient manner
- Provide exceptional service to customers, often being a first point of contact for queries
- Identify opportunities to assist customers with the bank’s range of products and services
- Contribute to the development and continuous improvement of our customers’ experience.

**What you will bring**
- A solid track record of exceptional customer service
- Confidence in building strong relationships with customers
- Well-developed written, verbal and interpersonal skills
- The ability to determine priorities and follow processes
- Proven ability to work effectively under pressure, multitask and problem solve
- Commitment to Bank Australia’s purpose, aspiration, values and brand as well as the B Corp ethos.

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