Officer, Cards

6 days ago

Melbourne City Centre, Australia NAB Full time

Officer, Cards - Melbourne
- Job number: 803366
- Primary position location: VIC- Melbourne CBD
- Category: Business Banking
- Work type: Permanent Full time
- Closing at: Sep 18 2025 - 23:55 AEST

**Favourite**
- **_Join a team dedicated to delivering outstanding customer outcomes through seamless administrative support._**:

- **_Help improve processes to ensure every action benefits our customers._**:

- **_Grow your career in a supportive team and grow your skillset with exposure to a vast range of internal stakeholders_**

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

In the role of Officer, Cards, you will join the Commercial Cards Operations team within Business Transactional Banking that’s doubling down making a tangible difference to customers while keeping it simple.

**Each day, you’ll go above and beyond to**:

- Assist customers to resolve queries in a timely and efficient manner.
- Maintain an exceptional quality of professionalism and integrity by meeting/exceeding customer expectations through superior service and needs fulfilment.
- Build positive relationships with internal and external service providers, making sure all inquiries and requests are handled smoothly.
- Proactively flag any challenges or concerns to your Team Leader, Analyst, or Operations Manager, so we can find solutions together.
- Help maintain high standards by carrying out quality checks and ensuring everyone follows policies, procedures, and legal guidelines.
- Take on additional administrative tasks to help the business unit run smoothly.
- Look for ways to enhance productivity and suggest improvements that can benefit the whole team.

**We’re looking for the brightest to deliver the best for our customers. You’ll need**:

- A genuine passion for customer service and experience in a customer facing role.
- A can-do attitude and willingness to work as part of a team.
- Adaptability, with a positive approach towards change and process improvement.
- Previous experience within a banking role (preferred).
- Excellent communication skills both written and verbal, and exceptional stakeholder management skills.
- Ability to maintain a high workload and to meet strict deadlines.
- Willingness to support your colleagues.

**A diverse and inclusive workplace works better for everyone**

We know that our people make us who we are. That's why we have built a culture of equity and respect - where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

**Join NAB

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