Officer, Cards

2 weeks ago

Melbourne City Centre, Australia NAB Full time

Officer, Cards - Melbourne
- Job number: 803366
- Primary position location: VIC- Melbourne CBD
- Category: Business Banking
- Work type: Permanent Full time
- Closing at: Sep 18 2025 - 23:55 AEST

**Favourite**
- **_Join a team dedicated to delivering outstanding customer outcomes through seamless administrative support._**:

- **_Help improve processes to ensure every action benefits our customers._**:

- **_Grow your career in a supportive team and grow your skillset with exposure to a vast range of internal stakeholders_**

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

In the role of Officer, Cards, you will join the Commercial Cards Operations team within Business Transactional Banking that’s doubling down making a tangible difference to customers while keeping it simple.

**Each day, you’ll go above and beyond to**:

- Assist customers to resolve queries in a timely and efficient manner.
- Maintain an exceptional quality of professionalism and integrity by meeting/exceeding customer expectations through superior service and needs fulfilment.
- Build positive relationships with internal and external service providers, making sure all inquiries and requests are handled smoothly.
- Proactively flag any challenges or concerns to your Team Leader, Analyst, or Operations Manager, so we can find solutions together.
- Help maintain high standards by carrying out quality checks and ensuring everyone follows policies, procedures, and legal guidelines.
- Take on additional administrative tasks to help the business unit run smoothly.
- Look for ways to enhance productivity and suggest improvements that can benefit the whole team.

**We’re looking for the brightest to deliver the best for our customers. You’ll need**:

- A genuine passion for customer service and experience in a customer facing role.
- A can-do attitude and willingness to work as part of a team.
- Adaptability, with a positive approach towards change and process improvement.
- Previous experience within a banking role (preferred).
- Excellent communication skills both written and verbal, and exceptional stakeholder management skills.
- Ability to maintain a high workload and to meet strict deadlines.
- Willingness to support your colleagues.

**A diverse and inclusive workplace works better for everyone**

We know that our people make us who we are. That's why we have built a culture of equity and respect - where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

**Join NAB

  • Officer, Cards

    2 weeks ago

    Melbourne City Centre, Victoria, Australia NAB - National Australia Bank Full time $104,000 - $130,878 per year

    Officer, Cards - MelbourneJob number: 803366Primary position location: VIC- Melbourne CBDCategory: Business BankingWork type: Permanent Full timeClosing at: Sep :55 AESTFavouriteJoin a team dedicated to delivering outstanding customer outcomes through seamless administrative support.Help improve processes to ensure every action benefits our customers.Grow...

  • Officer, Cards

    2 weeks ago

    Melbourne, Victoria, Australia NAB Full time $104,000 - $130,878 per year

    Join a team dedicated to delivering outstanding customer outcomes through seamless administrative support.Help improve processes to ensure every action benefits our customers.Grow your career in a supportive team and grow your skillset with exposure to a vast range of internal stakeholdersOur people are customer obsessed. They prioritise the needs and...

  • NAB Fraud Analyst, Cards

    2 weeks ago

    Melbourne City Centre, Victoria, Australia Hays Full time $104,000 - $130,878 per year

    Your new company Working at NAB offers a unique opportunity to be part of an organisation that is at the forefront of the Banking industry. NAB's culture is designed to promote excellence and collaboration while providing employees with the support and resources they need to succeed both professionally and personally. Your new roleMake outbound calls...

  • Rate Card Coordinator

    2 weeks ago

    Melbourne, Victoria, Australia beBeeCoordinator Full time $60,000 - $80,000

    Job Title: Rate Card CoordinatorThis is an exciting opportunity for a skilled and motivated individual to join our team as a Rate Card Coordinator. In this role, you will be responsible for managing rate & fee management, responding to sales & customer enquiries, liaising with clients, investigating client issues, providing sales quotes and updates on rates,...

  • Finance Officer

    1 week ago

    Melbourne City Centre, Australia Talent International Full time

    **Job Details**: **Location** Melbourne CBD **Salary** Negotiable **Job Type** Full Time **Ref** BBBH101056_1685316550 **Contact** Anita Fonseka **Posted** about 3 hours ago **The role** This Government Department is seeking an experienced Finance Officer to join the team on a 6 months contract role. **Responsibilities** - Consolidate financial...

  • Card Escalations Associate

    6 days ago

    Melbourne, Australia Afterpay Full time

    **Company Description**: It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic app, bringing a better way to send, spend, invest, borrow and save to our millions of monthly active users. With a mission to redefine the world's...

  • Card Escalations Associate

    6 days ago

    Melbourne, Australia Afterpay Full time

    Company Description It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic app, bringing a better way to send, spend, invest, borrow and save to our millions of monthly active users. With a mission to redefine the world's...

  • White Card Labourers

    2 weeks ago

    Melbourne, Victoria, Australia Go Ahead Group Full time

    Immediate start available- Good pay rates - $33.88ph- South East BasedWe are currently seeking experienced Labourers with a MR Licence for an immediate start based out of the South Eastern Suburbs**About you**:- **Current MR truck License**:- **Must have a White card**:- Previous delivery experience in and around the Melbourne metro- Be physically fit and...

  • Card Distribution Lead

    3 weeks ago

    Melbourne, Victoria, Australia Conduent Full time

    Join to apply for the Card Distribution Lead role at Conduent3 days ago Be among the first 25 applicantsJoin to apply for the Card Distribution Lead role at ConduentGet AI-powered advice on this job and more exclusive features.Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and...

  • Card Distribution Lead

    2 weeks ago

    Melbourne, Victoria, Australia Conduent Full time

    Join to apply for the Card Distribution Lead role at Conduent3 days ago Be among the first 25 applicantsJoin to apply for the Card Distribution Lead role at ConduentGet AI-powered advice on this job and more exclusive features.Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and...