Central Reservations Agent

Are you ready to embark on an exciting journey in Reservations?

An exciting opportunity exists for a vibrant and energetic individual with experience in sales and booking coordination. If you describe yourself as positive, flexible and a team player

**Working with us**

The Office of Sport is the lead NSW Government agency for sport and active recreation.

With a vision of s_port and active recreation creating healthier people, connecting communities and making a stronger NSW_, we provide the people of NSW with the leadership, policies, programs, funding and infrastructure necessary to maximise the social, health and economic benefits realised through this valued sector.

Our work is spread across NSW, with ten Sport and Recreation Centres, five Olympic Sport Venues and offices throughout the state.

**About the role**

The Central Reservations Agent are responsible for the sales and coordination of all bookings and maintaining the registration of all services and programs across our Sport and Recreation Centres.

For more information, please review the role description.

In this role, you will be required to:

- Provide timely, accurate, and high-quality customer service to clients consistent with the values of the Office of Sport to deliver a high-quality end to end customer experience
- Respond to and follow up customer enquiries, tailor program packages, prepare quotes, administer booking contracts, and registrations
- Process accounts and incoming payments in compliance with financial policies and procedures
- Follow up outstanding debts by sending bill reminders and contacting clients, as well as verifying discrepancies and resolve customers billing issues
- Maintain sound knowledge of Sport and Recreation Services products and services
- Comply with relevant legislation, policies and standards to ensure service standards and performance objectives are achieved, and the confidentiality, privacy and integrity of information is maintained.

**About you**
- Demonstrated experience in sales and bookings coordination in a relevant field such as accommodation, events or tourism.
- Ability to manage high volumes of client enquiries and bookings in a professional manner
- Ability to deal effectively with difficult and challenging customers
- Adapt to Office of Sport procedures, policies and standards and learn our products and services
- Work in accordance with relevant legislation, policies, and standards to ensure service standards and performance objectives are achieved, and the confidentiality, privacy and integrity of information is maintained.

**Essential requirements**
- A National Criminal Records Check clearance
- Current Working with Children Check (WWCC) clearance

**The Office of Sport is a great place to work, we offer**:

- A family friendly and flexible working environment
- A competitive salary
- Generous leave entitlements including recreation, sick/carer’s, family and community services, and flex leave
- Access to salary packaging, Fitness Passport and the Employee Assistance Program
- Skills and leadership development training programs
- Free onsite parking
- Convenient location, easy access to public transport and to shops

**Our Commitment to Diversity and Inclusion**

The Office of Sport is committed to building a workplace that values and supports diversity and inclusion. We actively promote the employment of women, people with disability, Aboriginal and Torres Strait Islanders, LGBTIQA+ and people from culturally and linguistically diverse backgrounds.

**How to apply**
- Answer the two pre-screening questions (see below) which should demonstrate your competency in the focus capabilities (maximum of 2 pages).
- Provide cover letter that details how you meet the capabilities of the role (maximum 1 page)
- Provide a resume that details your previous experience (maximum of 2 pages)

**Pre-screening questions**
- Provide an example of how you manage multiple customers at different stages of the customer lifecycle. How do you prioritise your workload to achieve the best outcomes for your team and for the customers?
- Can you describe a situation where you worked with a team member whose communication style was very different from yours? How did you navigate that difference to ensure effective collaboration?

**Notes**
- This is a child-related position. You will be required to obtain a Working with Children Check (WWCC) clearance as a condition of employment. For more information, visit the Office of the Children’s Guardian website.
- No offer of employment will be made until all relevant clearances are finalised.

**Applications Close**:Sunday, 27 October 2024 at 11:59pm (AEST)**

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