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Reservations Agent

2 weeks ago

North Sydney, Australia DriveAway Holidays Full time

DriveAway is Australia’s leading self-drive specialist. We provide domestic and international Car and Motorhome rentals, plus European Leasing to travel agents and travellers from Australia and New Zealand.

We are looking for Reservations Agents to join our busy inbound call centre in North Sydney.

What you’ll do:

- Take inbound calls and respond with a quality client focus
- Process customer enquiries, create quotes and bookings for Australian and International car rental
- Provide exceptional customer service
- Permanent full time, rostered day - early evening shifts Mon-Fri, plus occasional rostered weekend work

What do you need?
- Excellent customer service and communication skills
- Experience in an inbound call centre is beneficial but not essential
- Travel & Tourism experience helpful but not crucial, full training is provided
- Positive and energetic outlook and a bright, friendly personality is vital

What’s on offer:

- Hybrid work environment - 2 home / 3 office
- Full on-site training, ongoing support development
- Competitive salary, super and bonus scheme
- Central, accessible location
- Fantastic company culture and support

We understand that happy employeesgenerate happy clients, and we do our best to ensure that we treat our employees with the same respect they show to our valued customers. We appreciated all our staff for their individual performance and talent, as well as their ability to operate as part of the DriveAway team to provide the ultimate customer service experience.

This is an excellent opportunity to fully utilise your customer service skills in a fast-paced and dynamic wholesale travel environment. If you think this is the job for you, we would love to hear from you.
- DriveAway is proud to be an equal opportunity employer, where diversity is valued, and we are committed to providing an inclusive, collaborative work environment._
- Please note, only applicants will only be considered for people who have the right to work in Australia without restrictions or sponsorship._

**Job Types**: Full-time, Permanent

**Salary**: $48,000.00 - $50,000.00 per year

**Benefits**:

- Employee discount
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday
- Overtime
- Rotating roster

Supplemental pay types:

- Monthly bonus

Ability to commute/relocate:

- North Sydney, NSW 2060: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- Call centre: 1 year (preferred)

Work Authorisation:

- Australia (required)