Customer Care Supervisor

2 weeks ago

Regency Park, Australia Blackwoods Full time

Looking for the next step in your long-term management career? If you have a passion for sales, customer service and leadership, this role is for you
- Great salary package, employee benefits, incentives, discounts, shares & more
- Supportive management, with your training and career development their priority

**YOUR OPPORTUNITY**

We are looking for a customer service focused leader to take our Customer Care team to new heights

This** Customer Care Supervisor**role reporting directly to our Customer Care Manager is pivotal in ensuring seamless operations, and your focus will be mentoring and leading the team to optimise customer and sales outcomes, provide exceptional customer service, and empower them to achieve successful outcomes.

Based out of our **Regency Park** office you’ll oversee all day-to-day team activities onsite, champion process improvement, and foster a culture of engagement within the team, and this position has endless potential for career growth within our business.

**What you’ll be doing**:

- Lead, coach, and develop a dynamic team of Customer Care Consultants
- Manage day-to-day operations to ensure maximum output and efficiency
- Prioritise team engagement, driving sales and service levels to meet or exceed KPIs
- Manage performance and behaviours in alignment with company policies
- Act as a point of escalation for both team members and customers
- Lead by example, demonstrating Blackwoods behaviours and HSW compliance

**What you need to succeed**:

- A proven track record of leading teams to achieve goals with a focus on customer service
- Strong leadership, coaching and development capabilities, and a confident communicator
- High level of attention to detail, strong prioritisation and time management skills
- Self-starter with initiative, and motivation to drive yours and the team’s success
- Commercial acumen
- Proficient with Microsoft Office programs including Excel & PowerPoint

Because this role will see you leading a team based in both South Australia and Northern Territory, there will be some interstate travel required (approximately every 3 months).

**CULTURE & BENEFITS**

To ensure our employees feel valued, supported, and celebrated, we provide a range of employee benefits including:

- A competitive annual salary package
- Opportunities for growth and development
- Ability to purchase up to 4 weeks’ additional annual leave
- Attractive Wesfarmers share plans every year
- Highly successful Refer-A-Friend program - to earn up to $2,000 for each referral
- Regular team events, celebrations and BBQs
- Team member discount card to use at Kmart, Bunnings, Target & Officeworks
- Further Wesfarmers discounted offers from over 300 corporate partners
- Free onsite free parking and more

**NEXT STEPS**

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