Service Desk Officer

Parramatta CBD | Fixed Term Full-time Contract | Hybrid Working Model
At Uniting, we are committed to making a real difference in the world. We inspire people, strengthen communities, and actively confront injustice.
We celebrate diversity and welcome all individuals, regardless of ethnicity, faith, sexual orientation, or gender identity.
**Our values guide everything we do**: we are bold, imaginative, respectful, and compassionate.
About the Role
This is a customer-focused role dedicated to delivering exceptional service and first-line support across Payroll, Finance, HR, Procurement, and Fleet functions. Based in Parramatta CBD, the position is offered as a 12-month contract with a hybrid working model—three days in the office and two days from home following an initial settling-in period.
You will be a key point of contact for Uniting’s staff and external vendors, responding to enquiries and providing Tier 1 support across Uniting’s 1300 service lines. Working in a dynamic team, you will contribute to an efficient and positive service experience, triaging issues, and escalating to Tier 2 support as required.
Key Responsibilities
- Deliver exceptional customer service across multiple channels (face-to-face, phone, and digital).
- Proactively identify customer needs and respond to Payroll, Finance, HR, Procurement, and Fleet enquiries.
- Manage high volumes of calls for Uniting’s 1300 service lines, ensuring a timely, efficient, and professional response.
- Record customer information accurately within designated electronic systems and ensure confidentiality.
- Collaborate with internal teams, generating ideas to improve work practices and drive efficiencies.
- Provide timely action on ESH tickets, escalate issues as necessary, and maintain knowledge relevant to your role.
- Foster collaborative relationships with colleagues, internal customers, and external vendors.

Skills and Experience
- A background in Payroll, Finance, or HR, with experience solving Tier 1 queries.
- Strong interpersonal, communication, and problem-solving skills.
- Exceptional organisational and time management abilities to manage competing demands.
- Advanced computer literacy with experience in client/data management systems.
- Attention to detail and a proactive approach to work.
- Experience with systems such as Preceda, RosterOn, ServiceNow, Optima, and WorkSmart Dynamics is highly regarded.

Desirable
- Experience with high-volume Payroll, HR, or Finance data entry.
- Detail-oriented, able to work independently, and work well in a team.

How to apply
What We Offer You
- A rewarding career with a leading human services organisation.
- Up to $18,550 NFP salary packaging available.
- Access to our U rewards program with exclusive discounts.
- Flexible work hours for work-life balance.
- Access to Fitness Passport - Live your best life.
- A supportive and inclusive and collaborative work environment.
- Opportunities for professional growth.
- Purchase of additional leave.

Who is Uniting
Uniting contributes to the work and mission of the Uniting Church in NSW and the ACT through social justice advocacy, community services, and spiritual care.
Our purpose is to inspire people, enliven communities, and confront injustice.
We provide support for people through all ages and stages of life, with a focus on those experiencing disadvantage and vulnerability.
We acknowledge the Sovereignty of First Nations people over the lands of Australia and are committed to meaningful change so that First Nations people are strong, thriving, and self-determining.
Uniting is a Child Safe Organisation, committed to the safety, well-being, and inclusion of children and young people. We are proud of the diversity of our people and always welcome everyone, exactly as they are.