Service Desk Analyst

2 days ago

Parramatta, Australia NSW Government -NSW Police Force Full time

**Computer Systems Officer Level 1**:

- **Temporary Full-Time up to 24 months (2 roles)**:

- **Parramatta**

**About us**

The NSW Police Force (NSWPF) is one of the largest police forces in the western world, with more than 20,000 employees, including more than 4,000 administrative employees who support the sworn officers that provide a range of law and order services 24 hours a day, seven days a week to the socially, geographically and culturally diverse community of NSW.

**About the role**

We have an opportunity for a **Service Desk Analyst** to be part of our Client Services and Engagement team. The Service Desk Analyst provides a range of quality ICT call centre services to NSWPF customers to support the efficient operations of NSWPF business. ICT Service Desk, a part of Business and Technology Services Command, is the first line in providing quality business technology support to NSWPF.

**What we can offer you**

At NSWPF our people have access to a range of benefits that help balance life at work and at home. Some of the benefits available when you join the NSWPF include:

- Working collaboratively ICT initiatives that support the community through policing practices;
- Opportunities for personal growth / development and training programs;
- Free In-house gym facilities with state-of-the-art fitness equipment;
- Corporate wellbeing programs including seminars and the Fitness Passport;
- Flexible work options;
- Annual leave loading;
- Free annual influenza vaccination;
- Salary packaging options via superannuation contributions or a novated vehicle lease; and
- 5-minute walk to train station, Westfield and Parramatta CBD.

**How to Apply**

Applications can only be submitted electronically via the I Work for NSW website.

To be considered for this role, attach a cover letter (2 pages maximum) and an up-to-date resume that clearly details your skills & experience as relevant to this role.

Please do not attach copies of qualifications, certificates or documentation (other than what has been requested) - you can bring these if called for interview.

**Target Question 1**:
The role requires you to provide first level ICT support covering both the customer service and technical requirements of a Service Desk role. Please describe a time where you were able to support a customer in addressing and resolving a technical incident. What was the incident and how did your efforts contribute to the resolution?

**Target Question 2**:
Please provide examples where you have provided a high level of customer service. What was your approach to achieving positive outcomes?

If you require any further information about this opportunity, please contact the hiring manager **Vanessa Hanshaw** via **(02) 8835 6798**.
- an Australian Citizen;
- a permanent resident of Australia; or
- a New Zealand citizen.

**Our commitment to Diversity**

The NSW Police Force is a proud employer of a diverse range of people. We are committed to reflecting the diverse community we serve and creating an inclusive and respectful workplace for all employees. Differences are embraced, contributions are valued, and everyone has a sense of connection and belonging.

This recruitment may be used to create a Talent Pool for similar future roles (ongoing or temporary) that may arise over the next 18 months.

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