Manager Bank Reconciliations

**Overview**

The Manager, Bank Reconciliations and Post Payment Services leads a team responsible for executing bank reconciliations, replacement payments, and lodging unclaimed monies (UCM) with government agencies. The role ensures service delivery meets performance standards and regulatory requirements, while maintaining strong risk controls and managing the reconciliation budget to prevent revenue leakage.

The role also oversees the implementation and ongoing management of bank reconciliation systems to enhance automation and operational efficiency across MUFG Corporate Markets. It supports daily operations and team development in both Australia and the Mumbai Hub, while contributing to the strategic transition of key reconciliation, replacement payment, and UCM activities to offshore support.

**Key Accountabilities and main responsibilities**

Strategic Focus
- Foster a culture aligned with MUFG Corporate Markets’ strategic goals and values.
- Build strong cross-functional relationships across Treasury Services Payments, Registry Operations, Equity Plan Solutions, Investor Services, Treasury Operations, Capital Markets, the Contact Centre, and the Client Relationship Group to ensure timely and effective communication.
- Act as business owner for the bank reconciliation system, partnering with internal teams and external vendors to support successful implementation and integration.
- Support the transition of reconciliation, replacement payment, and UCM activities to the Hub, including training and development of offshore teams.
- Maintain a strong focus on risk management by developing and reviewing robust controls, procedures, and best practices to protect performance and governance.

Operational Management
- Lead the implementation and ongoing management of a bank reconciliation system, including migration from spreadsheets, data import and matching rules, breaks management, and reporting workflows.
- Plan and allocate team resources to meet client SLAs, performance standards, and regulatory requirements.
- Oversee the end-to-end unclaimed monies (UCM) process, ensuring accurate reconciliation and timely lodgement with government agencies.
- Ensure replacement payments are processed in line with client schedules.
- Manage timely and accurate bank account reconciliations, investigate breaks and rejected transactions, and initiate corrective actions.
- Drive resolution of National Enquiry Logs (NELs) and maintain service quality.
- Develop team capability locally and support training and development of Hub teams.
- Identify and mitigate risk events using internal reporting tools and implement preventive measures.
- Document and review procedures and process maps
- Cross-skill team members to reduce key person dependencies.
- Act as a point of contact and escalation for team members, providing timely support and guidance.
- Handle internal and external stakeholder enquiries and escalations as a priority.
- Participate in operational, client, and staff meetings as required.
- Ensure complete and accurate client billing for bank reconciliations and charges.
- Support registry system (Oscar) and data analytics improvements, including testing, documentation, and change control.
- Perform general administration, reporting, and other duties as directed by the Head of Corporate Actions.

People Leadership
- Provide regular feedback, coaching, recognition, and performance counselling to support team growth and development.
- Conduct half-yearly and annual performance reviews and support individual career progression.
- Communicate training needs and performance insights to the Head of Corporate Actions.
- Maintain clear and transparent communication on organisational and legislative changes.
- Develop structured training programs and provide on-the-job training to address skill gaps.
- Delegate challenging tasks to promote cross-training and multi-skilling across the team.

Governance & Risk
- Identify and communicate key business risks relevant to MUFG Corporate Markets.
- Ensure robust risk management controls and documented procedures are in place, regularly reviewed, and enhanced as needed.
- Follow the transition governance framework to support smooth activity transfers to the Hub.
- Meet all compliance, audit, statutory, and risk management obligations within required timeframes.

The above list of key accountabilities is not an exhaustive list and may change from time-to-time based on business needs.

**Experience & Personal Attributes**
- Minimum five years’ experience in financial services, with strong knowledge of the securities industry.
- Proven ability to manage payment services and bank reconciliation processes.
- Demonstrated flexibility, initiative, and organisational skills to lead teams and meet tight deadlines.
- Proactive and innovative mindset, with a focus on continuous improvement.
- Proficient in project management tools such as Microsoft Word and Excel.
- Strong analytical and proble