Salesforce Administrator

**Our Story**

Scentre Group is the owner and operator of 42 Westfield living centres in Australia and New Zealand; partnering with the world’s leading retail and luxury brands to create a unique shopping and leisure experience for our customers. A career with us fosters the chance to be a part of a company that is transforming the digital and physical retail space.

Every day, our people play a vital role in our purpose to ‘create extraordinary places, connecting and enriching communities.’

**Your opportunity**

You are an experienced Salesforce Administrator having had experienced managing multiple Salesforce org concurrently. You will be responsible for managing the day-to-day support, maintenance, improvement and strategic development of the Salesforce platform.

You are a proactive individual that will continually improve and enhance our Salesforce platform, gathering requirements and providing feedback, designing scalable best practice solutions, and managing the product road map. You have superpower in liaising with stakeholders at all levels, with the ability to translate technical information into layman’s terms, clearly explaining design options and their potential impact.

**You will have overall accountability for**
- Develop and implement Salesforce solutions for Sales and Customer Service that align with key business objectives
- Maintain and support day-to-day operations of the Salesforce platform
- Oversee and a gate keeper on all aspects of user and license management, including new user setup/deactivation, roles, profiles, permissions and public groups
- Responsible for user support tickets, triage tickets raised and resolve support tickets
- Work with key stakeholders to find innovative ways to leverage the Salesforce platform
- Review all Salesforce platform changes and provide communication and training where required
- Develop and update documentation and training in line with the company’s information management system
- Work with team members to develop integration with other business systems
- Co-ordinate with external resources where required

**What will set you apart from the rest?**
- A proactive attitude to platform enhancements
- Designing scalable, best practice solutions, an impenetrable gate keeper of the platform
- Excellent relationship-building and stakeholder management skills
- Ability to liaise with stakeholders at all levels
- Strong ability to translate requirements into technical solutions

**Additional, favorable skills or experience**:

- Minimum 4+ years experience working as a Salesforce Administrator preferably experiences all gained via working in Australia
- Experienced in managing multiple Salesforce production org concurrently with multiple users
- Ability to work independently but know when to seek help when required
- Extensive experience in the administration and maintenance of Salesforce systems
- Experience in performing Salesforce upgrades and ensuring successful integration
- In-depth knowledge of Salesforce products and their functionalities

Our diverse and inclusive workforce is not only something we’re proud of, but something we’re committed to. We encourage and support our people to bring their ‘whole selves’ to work every day. This is because we believe all our differences contribute to our success and ensures a workforce that reflects the customers we serve. Our commitment is backed by executive and employee-led working groups including All Abilities, LGBTI, Mental Health & Wellness and Gender Equity alongside other initiatives such as our Reconciliation Action Plan to grow our Aboriginal and Torres Strait Islander workforce.