Salesforce Administrator

2 weeks ago

Sydney, Australia The Workplace Gender Equality Agency Full time

**Salesforce Administrator**

**APS6**

**Non-ongoing - 12 month contract**

**Why this role matters**

The **Salesforce Administrator** will undertake all day-to-day administration responsibilities of the Agency’s Salesforce platform. The Salesforce Administrator, working closely with the Technology Platform Manager and Business Analyst, serves as proxy for the customer - both internal and external for the functions and operations of the Agency’s Salesforce CRM and Reporting portal.

**You are someone who can**:
**Core Salesforce Administration Functions**
- Manage user accounts, licenses, data storage, server certificates and system keys.
- Conduct initial investigations, manage and resolve technical issues and system problems in a timely manner.
- Execute regular system performance and resource consumption monitoring.
- Oversee the creation, configuration and activation of programs.
- Maintain and ensure secure data storage management.

**Program Support**
- Design and generate reports and dashboards to support internal teams and external reporting requirements.
- Provide ongoing support for the Agency’s Reporting Portal and ensure data accuracy and accessibility.
- Participate in agile ceremonies and contribute to the planning, testing, and delivery of product enhancements.
- Develop and update process documentation as required.

**Communication and Collaboration**
- Serve as a technical champion for the platform, advocating for best practices and innovative solutions.
- Promote internal adoption of Salesforce solutions and contribute to the continuous improvement of digital capabilities.
- Engage in effective communication with teams across the agency and external contractors to facilitate successful collaboration on cross-functional projects.
- Build team capability by mentoring and coaching colleagues, sharing expertise, and supporting professional development.

**We are seeking an individual with the following minimum requirements and experience**

**Essential**:

- At least two (2) years of experience in the administration of Salesforce (including a sound understanding of Salesforce Public Sector Services, Customer Community Business Rules Engine and Account Engagement, together with MuleSoft, Tableau and Alteryx).
- Prior experience with management of ongoing enhancement of CRM, Customer Portals and marketing automation tools, ideally Salesforce.
- A sound understanding of agile processes and ceremonies, including prior experience working with agile delivery practises using scrum.
- Hold current Salesforce Certified Administrator or Advanced Administrator credentials.
- Experience in contributing to IT projects and a good understanding of relational database model topics, APIs, logical operators, etc.
- An ability to work both independently and as part of a team, taking initiative and exercising sound judgement in resolving matters that may arise as part of normal daily work. This includes taking a proactive approach and personal responsibility for accurate and timely completion of work.
- Ability to demonstrate a principled approach to the APS Values and Code of Conduct, acting professionally at all times.
- Baseline Security clearance or the ability to obtain clearance (this includes being an Australian Citizen).

**Application Package Salesforce Administrator (PDF, 383.3 KB)**:

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