Part-time Customer Support Officer

6 days ago

Camberwell, Australia MedAdvisor International Pty Ltd Full time

Are you a **Customer Service/ Receptionist Professional** that is seeking for your next move? Or are you a **Dispensary Technician or Pharmacist Assistant** that is seeking for a change in your career? Our fun and passionate Customer Support Team is looking for a part-time Customer Support professional, who will bring a passion for helping customers achieve success with a view of creating and building long-lasting relationships
- This will be a 30 hours per week, _**permanent **_hybrid or remote role with us._

**About the Position of Customer Support Officer**:
As MedAdvisor continues to grow rapidly, we are seeking a part time Customer Support Officer to join our growing team This will be a minimum 30 hours per week position with the potential to grow into a full-time position in the future. There is a view for this position to turn permanent in 6 to 8 months' time.

**As our Customer Support Officer, you will be**:

- Assisting all customers with Level 1/first point-of-contact support queries, escalating to appropriate support teams where required
- Providing assistant and guidance to Pharmacists for any technical error inquiries
- Managing inbound phone calls, chats, and logged tickets in a fast-paced environment
- Driving engagement across our various platforms
- Working closely with a range of stakeholders across business (you will have the opportunity to meet other departments and collaborate closely with them

**We are looking for someone who has**:

- Previous experience in a similar customer support/receptionist/helpdesk role in a fast-paced environment
- Active listening skills with the ability to empathize your callers/customers
- Demonstrable experience in managing difficult customers
- Call centre experience working with high volume calls is desirable (eg insurance, banking, telecoms, health, contact centres)
- Excellent time management and problem-solving skills
- An ability to work autonomously and as part of an ambitious team
- The ability to learn new technology quickly or a passion for exceptional customer service and new tech
- An ability to work flexible hours to accommodate calls from various states within Australia and New Zealand

**Who is MedAdvisor International?**

**Why work with us? We offer...**
- A permanent _**remote or hybrid role**_ with genuine flexibility and work-life balance
- Innovative learning and development programs, offering exciting opportunities for personal and professional growth Examples include our High Potential Program, Leadership Courses, and full access to LinkedIn Learning
- Career growth as we are expanding and growing rapidly
- Fun wellbeing and social events such as weekly yoga and morning teas, and Friday night catchups

**We are committed to promoting inclusion as we believe diversity, inclusion, and belonging plays a prominent role in the success of our people and our organisation.**

**Job Types**: Part-time, Permanent, Graduate
Part-time hours: 30 per week

**Salary**: $48,000.00 per year

**Benefits**:

- Free drinks
- Professional development assistance
- Work from home

Schedule:

- Flexible hours
- Monday to Friday

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