Customer Service Officer

2 weeks ago

St Leonards, Australia Starlight Children's Foundation Full time

Are you dedicated to making a real difference?
- Great exposure and variety interacting across the entire organisation
- Immediate start with training provided

**About Starlight**
At Starlight we know that happiness matters to sick kids and families facing serious illness. That's why for over 30 years we've worked in partnership with health professionals to bring the fun, joy and laughter that helps sick kids be kids.

As Australia’s broadest reaching children’s charity, we’re consistently ranked as one of Australia’s most reputable not for profits. In 2020 we were awarded by AFR BOSS as one of Australia’s most innovative companies and have won several AFI Awards recently for our innovative fundraising campaigns and team performance.

**About the Role**
We're looking for a full-time Customer Service Officer to join our Supporter Engagement Team (based in our St Leonard’s office, fulltime with flexibility to WFH 2-3days) This is an opportunity to interact with our incredible donors, community fundraisers, partners and supporters predominantly over the phone and be part of a close knit supportive team.

Join a small team of high performing customer service experts supporting Starlight to SHINE at every touch point of the customer journey to ensure excellent and consistent customer experiences.

**About You**
This opportunity would suit someone with demonstrated customer service experience in retail, hospitality or Call Centre environment, looking to build their career in a leading non-profit organisation.
- Be a great communicator with exceptional organisational and interpersonal skills
- Enjoy creating positive experiences and building professional relationships
- Have the ability to multi-task and satisfy customer needs in a courteous, friendly and timely way
- Problem solve to resolve customer issues effectively and efficiently
- Act with integrity in all customer interactions
- Have demonstrated administration, and some experience with basic database management (we use Salesforce)
- You think outside the box and look at ways of improving things and making an impact

**What’s Next?**
Sound like you?

We’re committed to providing positive experiences in an environment that’s caring, nurturing and safe. Successful applicants will therefore undertake a Working With Children Check and a National Police Check.

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