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Customer Service
2 weeks ago
Opportunity to join a FUN and people focused company
- St Leonard's Location - conveniently located close to the station
**About Our Client**:
We are currently seeking an individual with excellent customer service skills and experience to join the team as an Order Management Specialist. As a member of the customer-facing team, you will be responsible for providing top-tier customer service to your assigned accounts through proactive management of orders from receipt through delivery. You will partner with cross-functional team members and stakeholders to ensure best-in-class results and will possess strong communication skills to prioritise competing customer issues while driving to the root cause.
Responsibilities include but are not limited to:
- Process customer orders
- Manage orders in a timely and accurate manner adhering to customer delivery dates
- Communicate service issues to internal and external stakeholders on a timely basis
- Cultivate and maintain positive relationships with customers and internal stakeholders
- Participate in special projects as assigned
**The Successful Applicant**:
**Requirements**:
- Excellent written and verbal communication skills
- Strong interpersonal skills
- Strong time management, organisational, and prioritisation skills
- Ability to adjust quickly to new processes and procedures
- Ability to work and make decisions independently in a fast-paced environment
- Ability to proactively identify and resolve problems
Qualifications:
- Strong customer service experience and confidence in communicating with a variety of stakeholders
- Minimum 2 years of experience with FMCG industry and/or warehousing logistics preferred
- Experience using EDI systems (i.e. SAP) with order processing to enter data, update and track information
- Working knowledge of Windows, MS Office including Excel, and Word
**What's on Offer**:
