Aps 5 - Enterprise Resource Planning Transaction

$83,706 - $89,659 + up to 15.4% Superannuation
- Adelaide - SA, Various - ACT, Various - NSW, Various - QLD, Various - VIC, Various - WA

**The Role**
Defence has embarked on a large scale business transformation through the adoption of an Enterprise Resource Planning (ERP) capability. This is a fundamental change program to modernise, integrate and transform Defence’s approach to managing its finances, procurement, workforce, military supply chain and logistics, engineering and maintenance, and estate management. To underpin this transformation, Defence are introducing the latest SAP S/4HANA solution.

The ERP Business Operations Centre (BOC) is a new Branch established within the Associate Secretary Group (ASG) to lead the business adoption and ongoing sustainment of the ERP capability within Defence.

A key function of the BOC is the ERP Service Hub that will provide support to the organisation through a comprehensive user service support model, including assisting with, or conducting of, on-system data entry and transactions, as well as a broad range user support services.

We have a vacancy within the transaction team supporting the human resource and people management functions of the new ERP capability. We require individuals with strong customer service skills and good attention to detail to support the enterprise in delivering business outcomes using the ERP solution.

To build a successful capability, the BOC is seeking applicants with the following skills and attributes for the ERP Transaction Hub:

- Experience in accurate completion of complex data entry and transactional activities.
- Awareness of broader actions that may impact on the output of other functionality.
- Analyse, explain and operationalise service delivery procedures.
- Optimise service delivery, review and recommend continuous improvement.
- Maintain service delivery arrangements delivered through customer service tickets.
- Work collaboratively with a diverse range of ERP stakeholders and user communities.
- Performance monitoring through reporting, analysis and liaison skills.
- Accurate completion of work within timeframes, share own expertise with others.
- Interpret and comply with legislative, policy and regulatory frameworks relating to personal information and data.

**About our Team**
The ERP BOC consists of a multi-skilled integrated Australian Public Service (APS), Australian Defence force (ADF) and Contractor workforce, responsible to the Associate Secretary for the orchestration of ERP capability. This will be achieved through centralised business assurance, policy and process alignment, the provision of ERP data governance support, analytical and business interrogation activities, and working collaboratively to drive value chain optimisation.

The BOC also provides the military and civilian training support for ERP capability, as well as a service support hub to support or conduct a range of ERP service management activities, as well as transactions across Force Element structure establishment; engineering and asset maintenance and planning activities; supply chain business processes; estate and maintenance; and human resource, financial management, and case management support.

We are seeking a number of motivated individuals who are comfortable working both independently and in a team to join the BOC. Because of the diversity of the work, we need a workforce comprised of individuals with an equally diverse set of skills, experience and attributes.

To be successful in attaining a role in the BOC, you will benefit from having:

- An understanding of workforce management policies and structures.
- Experience handling sensitive personal information and data.
- A desire to contribute to transformational outcomes for Defence.
- Skills or experience in human resource or workforce management IT systems.
- Adaptability and flexibility, and a willingness to cross-skill into other ERP functions.
- A drive to provide outstanding customer service and meeting service agreements.
- Strong people engagement skills.
- Strong written and verbal communication skills to effectively convey complex technical and non-technical information to a wide variety of stakeholders.
- Ability to work in a small team and manage competing priorities.
- Drive and enthusiasm in approaching the job in a fast-paced environment.