Aps 4 & Aps 5 - Client Service Officer - Migration

APS 4: $75,022 - $81,775 per annum, plus 15.4% superannuation / APS 5: $84,228 - $91,809 per annum, plus 15.4% superannuation
- Ongoing, Full-time
- Adelaide, Brisbane, Melbourne, Perth, Sydney

**Position Overview**

The Federal Court has a current need for Client Service Officers at both APS 4 and APS 5 levels.

The role currently operates within a National Migration Team comprising a Team Leader and five officers. Staff are expected to be flexible and adaptable to moving to other Registry teams as required, in response to work demands, staff leave and other operational reasons. The NMT provides service to court clients as well as providing high level docket and/or case management support to Judges, Registrars and their staff.

This role requires someone who demonstrates a high level of professionalism and initiative, taking personal responsibility for progressing work to ensure objectives are met.

**Major Activities**
Migration Client Service Officers at both APS 4 and APS 5 level provide the following services:

- Assessing migration court documentation for completeness, ensuring prescribed forms are used and that there is compliance with Court rules;
- Providing information relating to court services, procedures, processes and forms.
- Assisting in the efficient administrative case management of migration court listings, including booking interpreters, corresponding with parties, and managing courtroom requirements such as VCF and teleconference etc;
- Updating information on the Court’s case management systems and National Pseudonym Register, maintaining a high degree of accuracy in data entry on migration matters;
- Generating invoices for migration matters, ensuring correct fees are paid and that all hearing fees are correctly applied and invoiced;
- Drafting and authentication of orders in migration matters;
- Interacting and providing support to migration litigants and practitioners;
- Other duties as directed.

In addition, APS 5 - level Migration Client Service Officers are senior team members who attend to the following:

- Providing accurate migration-related procedural advice when interpreting various rules & regulations;
- Attending to more complex migration enquiries;
- Assisting in the preparation of template responses and migration knowledge management;
- Providing high quality docket support to Judges and Registrars;
- Coaching client service officers, identifying training needs and providing quality assurance;
- Identifying systemic issues for the attention of team management, and contributing to the development of resolutions.

**Selection Criteria**
- Strong Client Service focus and proven experience in the provision of front-line client service in a high volume environment.
- Excellent clerical skills including the ability to assess documentation for form and completeness combined with high standards of accuracy and productivity.
- Excellent interpersonal skills plus an ability to deal efficiently with a wide range of people. Well-developed oral and written communication skills.
- Proven initiative and adaptability. Ability to work with mínimal supervision and as an effective member of a team.
- Demonstrated knowledge of and commitment to workplace diversity and workplace health and safety practices and procedures.

**Eligibility**
- Australian citizenship - the successful applicant must hold Australian citizenship.
- Security and character clearance - the successful applicant must satisfy a Police Records Check and may also be required to complete security clearances during the course of their employment.

**Diversity and Inclusion**

First Nations peoples, LGBTIQA+ people, people from Culturally and Linguistically Diverse backgrounds, Mature age workers, as well as young workers and supporting an inter-generational workforce and supporting gender equity and families.

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