Technology Operations Analyst, Melbourne

Location: Melbourne | CBD

Job type: Full time / Ongoing

Organisation: Magistrates Court

**Salary**: $92,332 - $104,762

Occupation: IT and Telecommunications

Reference: VG/MC1734D
- Ongoing VPS 4 based in Melbourne
- The role operates within the Technology Services (TS) Division, which is a part of Magistrates’ Court of Victoria
- Technology Services division provides ICT support to MCV staff and judicial officers to ensure that the courts across the state function effectively
- Technology Services team is also responsible for business analysis, project management, business intelligence, and contract and service management working alongside the vendors and internal service providers such as Jurisdiction Services

**About Us**

CSV

Court Services Victoria is a public entity established by the Court Services Victoria Act 2014 to provide expert administrative support to Victoria's courts: the Supreme Court, the County Court, the Magistrates' Court, the Children's Court, and the Coroners Court, as well as the Victorian Civil and Administrative Tribunal (VCAT) and the Judicial College of Victoria.

MCV

The Magistrates' Court of Victoria is a jurisdiction within the Court Services Victoria statutory authority and has a long history of providing justice for the people of Victoria in metropolitan and regional courts across the state. The Court determines in excess of 300,000 cases per annum at 51 venues, equating to approximately 90 percent of all cases that come before Victorian courts each year. The Court aims to be an innovative, accessible, and responsive court that provides quality services to the Victorian community.

**About the Role**

The Magistrates' Court Technology Group is responsible for supplying operationally essential services to the Magistrates' Court and assisting in the provision of information and communications technology services working in close collaboration with Court Services Victoria.

The Technology Operations Analyst will support the implementation of the technology strategy through analysis of detailed technology requirements and solutions designs.

Reporting to the Service Delivery Manager, the role will work with a wide range of internal and external stakeholders. Tasks involve gathering, documenting, and analysing requirements that will enable successful delivery of court technology solutions.

The position is also responsible for performing a range of communication, review, test, and quality assurance tasks that contribute to service deliverables.

The primary focus of the role is to provide a quality support service, with a high degree of customer service, technical expertise and timeliness to all staff and judiciary of the Magistrates' Court of Victoria.

**About You**
- Experience in testing, training, and implementation of business information systems
- Skills in designing, reporting, documenting, and implementing technology solutions
- Knowledge of industry best practices and experience with both hardware and software systems
- Ability to work independently and knowledge of agile team structures
- Experience conducting stakeholder interviews or focus groups and facilitation of workshops
- Excellent verbal and written communications, including illustration/desktop publishing skills

**How to apply**
- resume
- a short cover letter

**Other information**

CSV is the employer of staff at Courts Group. CSV has a firm commitment through its Koori Employment Plan to increase participation of Aboriginal and Torres Strait Islander people across our workforce.

We value the unique backgrounds, experiences, and contributions that each person brings to our community and encourage and celebrate diversity. Those from the LGBTQIA+ community, women, people of all ages, with disabilities, culturally and linguistically diverse people, and those who are neurodiverse, are encouraged to apply.