Claims Coordinator

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post —

Toll Legal is responsible for overseeing the Corporate Structure, Governance and Legal issues affecting the Toll Group. Toll Legal is structured along the same divisional lines as the Toll Group, and so the team are integrated within Business Units and the Divisions. This allows the team to harness their legal expertise, commercial acumen and understanding of Toll to facilitate the best possible balance of risk and reward.

The Opportunity:
Permanent Full-Time Opportunity, 3 - 4 days per week.

We have created a brand new opportunity for a Claims Coordinator to join our Group Insurance division at our St Kilda Road office in Melbourne. As the Claims Coordinator, you will be responsible for the management of a claim’s portfolio including general liability, property damage, personal injury and motor vehicle claims, under the supervision and guidance of Group Insurance. If you are passionate about investigation work and digging deeper into claims, this is the perfect role for you

As a Claims Coordinator, your responsibilities will include:

- Claims Processing: Manage end-to-end processing of insurance claims, ensuring accuracy, completeness, and adherence to company policies and legal requirements.
- Documentation Management: Maintain comprehensive records of claims, correspondence, and legal documents related to claims processing.
- Communication: Serve as a primary point of contact for all stakeholders involved in claims. Provide timely updates, address inquiries, and facilitate resolutions.
- Investigation and Evaluation: Conduct thorough investigations to assess the validity and extent of claims. Collaborate with relevant parties to gather necessary information and documentation.
- Negotiation and Settlement: Negotiate settlements with claimants or their representatives, ensuring fair and timely resolutions within policy guidelines.
- Compliance and Risk Management: Ensure compliance with insurance regulations, company policies, and legal standards throughout the claims handling process. Identify and mitigate potential risks associated with claims.

About you:

- We're looking for someone who can hit the ground running, you'll ideally have experience within the insurance industry or a legal environment. If you have this experience within the transport/logistics industry that is an added bonus. Law students also considered.
- Strong understanding of insurance principles, policies, and legal regulations.
- Excellent communication skills with the ability to interact effectively with diverse stakeholders.
- Detail-oriented with strong analytical and problem-solving abilities.
- Proficiency in MS Office Suite

What we offer:

- Join a large iconic transport company, and grow your skillset within the Toll business; utilising succession plans, bespoke online learning and development, and the wider Toll network.
- Market competitive salary
- Hybrid work options available
- A positive and collaborative work environment
- Opportunities for professional growth and development
- Local discounts on services and other special benefits for employees

What moves you?

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.

You must be entitled to work in Australia and be prepared to undertake pre-employment checks including a criminal history check and medical.