Product Manager

We are EY / Future Friendly — a strategic product design & innovation team that improves lives through the design and development of everyday services.

Our unique combination of strategic design and product development allows us to define new propositions, and design, build and launch new services.

We work across Government, Finance, Insurance, Education, Energy and Health to tackle a wide range of problems, and create real impact. See some of our work.

We were awarded the Design team of the Year at the 2023 Good Design Awards, and we have won over 40 awards in the last 4 years.

**Product Management at EY Future Friendly**

Product Managers lead multi-disciplinary teams to define new propositions and launch new products.

We are looking for a Mid to Senior Product Manager to join the EY Future Friendly team. As a Product Manager at EY/ Future Friendly your focus will be:
**Making things that matter.** We only work on purposeful projects — with clients that care and have the scale to genuinely help people.

**Building happy teams.** We don’t solve alone — you’ll work with a consistent cross-functional team of makers across strategy, design and development to drive positive outcomes.

**Influencing changemakers.** We don’t just work with our immediate product team — we influence Industry leaders, policymakers, and front-line teams to change the way we deliver services.

**Driving future visions.** We don’t work on iterative product improvements — we work in the change space where we can design the future of products and services, and bring these to life.

**Requirements**:
**The role day-to-day**

As a product manager, you will ensure that our products meet customer needs and drive business value. Your day-to-day will include:

- Setting up projects with the right approach, context and team for solving each product problem.
- Championing product visions within product teams and communicating upwards to senior stakeholders.
- Planning and facilitating rituals and workshops to drive momentum, transparency and alignment.
- Monitoring team health and progress to ensure projects remain on track.
- Driving client communication to bring stakeholders on the journey and influence the direction of a product.
- Ensuring the product direction meets customer needs and drives business value, and roadmapping product features based on this.
- Supporting user testing through the creation of assumptions and experiments, facilitating testing sessions and synthesising customer insights.

**A bit about you**
- You are an influencer. You know how to build trust with your team and can influence stakeholders to support decision making and inform a product's direction.
- You are a product thinker. You have experience understanding user needs and their priorities and can keep a team focused on the user whilst considering technical feasibility and business objectives.
- You are a problem solver. You are comfortable starting in uncertainty and know which people, skills and processes are needed to solve a problem.
- You are a natural collaborator. You encourage collaborative teamwork, where each person is empowered as the expert in their craft to take ownership in their decisions and collectively drive the project outcomes forward.

**Benefits**

Our goal is to create a place where you can do the best work of your career every day. A sustainable and supporting workplace dedicated to the well-being, quality of life, and inclusivity of the team.

Some of our perks:

- Parent-friendly workplace — we know what it’s like to work and raise kids. In addition to parental leave for carers and partners, we can work around family commitments
- Flexible working — While we love to work in person, we balance being together and working from home. Our flexible working policy is designed to support true work-life balance, whilst ensuring we can still make an impact.