Technical Support Specialist

1 week ago

Perth, Australia Micromine Full time

Join one of the world’s premier mining technology companies.
- An established business, operating for 36 years, with 22 offices globally.
- An enjoyable team culture, work from home (WFH) options, and great benefits.

**About Us**

Founded 36 years ago, Micromine is a leading provider of next-generation technology for the mineral resources industry. With 22 offices globally, we are one of the world's premier mining software companies, with our products used in more than 90 countries.

**What We Offer**

An established multinational business, that is growing fast, with great benefits:

- A generous salary with opportunities for professional development.
- Work from home (WFH) options to balance work and home life.
- Free gym membership.
- Discounted private health insurance.
- An opportunity to work within the mining technology sector.
- An enjoyable team culture.

**About The Opportunity**

As the Technical Support Specialist, based at our Perth HQ office, you will play a vital role supporting customers using our mine scheduling solution, Micromine Alastri. Being at the forefront of client interactions, your work will solidify customer relationships and ensure their satisfaction with Micromine’s products and services.

Reporting to the Technical Support Team Lead (Mining), your key responsibilities will include:

- Be a key point of contact for customers using Micromine Alastri.
- Provide mining domain expertise to our customers and the wider Micromine product team.
- Assisting with the development of knowledge base articles and training collateral.

**About You**

Ideally you will have a mining operational background with hands on experience using Mine scheduling software.

Other key skills, experience, and qualifications:

- Site based experience in a mine production, planning or scheduling role - ideally in open pit, hard rock, metals.
- Hands-on experience with mine scheduling software. Experience using Micromine-Alastri software would be advantageous.
- Comfortable building relationships and providing support to clients.

**Next Steps**

Video

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