Technical Lead

Join us as a Slack Technical Lead within the Employee Experience Technology Team. Our focus within the Employee Experience team is delivering and supporting the deployment of workplace technology tools and devices across Banking Financial Services, with a core focus on Slack.

In this role, you will be accountable for the technical configuration and delivery of Slack in particular ensuring deployment, operations, integrations and industry best practice is met. You will also be responsible for technical delivery of Slack features, which will require you to understand and drive technical development and meet expected timelines.

Initial focus is on scaling of the service and ensuring best practice configuration and deployment is adhered to. You will provide direction to a small team of support engineers for administration, development and operational activities.

You will lead all technical engagement for the team and be required to interact with technical and business stakeholders. You will be ultimately accountable for the resolution of any escalation for Level 2 support queries.

This role requires close collaboration with various internal and external technology and business teams. You will also have a customer-obsessed attitude with excellent communication skills.

A background in Workplace Collaboration Tools, device management, networking, and automation in large enterprise environments will be key to your success in this role. Ideally you will come with experience in Slack Management. In addition, your technical skills will include:

- Knowledge of channel-based communication and messaging tools preferably Slack
- experience in design, implementation, deployment, and management of SaaS based communication and collaboration tools
- understanding of driving integrations with other systems and apps
- conceptual understanding of security concepts and security configuration
- a DevOps mindset, with a strong drive for automation and innovation
- understanding of APIs to create custom apps and workflows
- documentation skills in referencing existing and developing new materials where required. Confluence and JIRA tools will be considered favourable
- comfortable in setting technical direction of the team and determining priority
- ability to negotiate and collaborate with central teams to achieve beneficial outcomes
- core characteristics as an enthusiastic team-player with self-starting ability and comfort in autonomy
- any understanding of endpoint management, operating systems or SaaS based services will also be considered

**About the Corporate Operations Group**

The Corporate Operations Group brings together specialist support services in Digital Transformation & Data, Technology, Operations, Human Resources, Business Services, Corporate Strategy & Solutions, and the Macquarie Group Foundation. We deliver service excellence to ensure Macquarie is open for business, deliver on transformational change, invest in our people and have deep relationships with our customers.

**Our commitment to Diversity, Equity and Inclusion**

The diversity of our people is one of our greatest strengths. An inclusive and equitable environment enables us to deliver innovative and sustainable outcomes for our people, clients, shareholders and communities. From day one, you'll be encouraged to be yourself and supported to perform at your best. If our purpose of ‘empowering people to innovate and invest for a better future’ is as inspiring to you as it is to us, please apply. With the right technology, support and resources, our people can work in a range of flexible ways.

**About Macquarie**:
A career at Macquarie means you’ll have the opportunity to develop and utilise new skills, explore interesting fields and do challenging work that will impact the lives of people around the world—whether it’s accelerating the green energy transition, helping sustain global food supplies, financing social housing projects or investing in essential infrastructure. At Macquarie, we’re empowering people to innovate and invest for a better future.

Our size and international presence means your work can take you anywhere—across business groups, disciplines, sectors and borders. With 18,000+ employees and offices in 33 markets around the world, we’re a truly global organisation.

You’ll be supported by a diverse team where the unique perspectives, ideas and experiences that all of our people bring are valued. You’ll be empowered to address unmet needs in our communities whilst advising and investing alongside our clients and partners. Working with us, you’ll have the opportunity to make a difference.

Macquarie is a global financial group providing clients with asset management, retail and business banking, wealth management, leasing and asset financing, market access, commodity trading, renewables development, specialist advisory, capital raising and principal investment.

**Job no**: COG-970834
- **Work type**: Permane