Digital Journey Optimisation Manager

1 week ago

Sydney, Australia Commonwealth Bank Full time

**Digital Journey Optimisation Manager**
- **12-month**secondment/max-term opportunity**
- **You are a digital optimisation**specialist**with a passion for**delivering exceptional**digital experiences**
- **Join a team**committed to super-charged end-to-end digital engagement, powered by compelling**personalised**content**and**data-**driven**customer insights**

**Do work**that matters**

Step into a role where your digital savvy and customer-first mindset truly make a difference. As the Digital Journey Optimisation Manager, you’ll be empowered to drive innovative solutions that not only improve digital engagement for our customers, but also elevate business outcomes. Your actions will turn insights into impact, shaping how customers experience our digital platforms every day.

**See yourself in our team**

Within Retail Banking Services (RBS) the Digital Crew drives the strategy and delivery behind CBA’s market leading CommBank app, and its online banking platform NetBank - providing an integral service to over nine million digitally active customers.

You’ll be a part of the Digital Experiences S quad, working as a team alongside a Product Owner, marketing manager, and data analyst to deliver compelling, personalised digital experiences to these customers.

**On any given week you will**
- Bet at the forefront supporting projects that deliver brand-new digital features and experiences via personalised, targeted communications
- Drive e nd-to-end delivery of key digital experiences, including targeted p ersonalised messaging and A/B experimentation - from ideation to execution and measurement
- Prepare regular and ad-hoc reports, and conduct in-depth analysis of key metrics as needed.
- Identify and drive key strategic initiatives

**We are interested to hear from people who have**
- A clear customer focus with proven digital and stakeholder management experience
- Strong analytical and financial acumen
- Ex perience with the Adobe Platform: Target, Experience Manager, RT-CDP, and Analytics
- A passion for using AI and staying informed about current industry trends
- Exceptional communication, influencing and negotiating skills
- Proven ability to identify new business opportunities and deliver and own a strategy from inception through to execution.
- We support our people with the flexibility to balance where work is done with at least half their time each month connecting in office. We also have many other flexible working options available including changing start and finish times, part-time arrangements and job share to name a few. Talk to us about how these arrangements might work in the role you’re interested in. _

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Advertising End Date: 10/08/2025

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