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Customer Service Representative
2 weeks ago
Are you a customer service professional with a passion for sales and a solid understanding of the construction and manufacturing industry?
We're looking for a motivated and detail-oriented individual to join our team. In this role, you'll be the first point of contact for clients, providing expert advice and managing the full sales cycle from initial inquiry to order completion.
The Company
Randstad are working closely with a reputable manufacturing client that supports the building and construction industry. Our client is an established and reputable brand and is on the hunt for a customer service representative to be part of their team who will be fully supported and trained.
The Position
You will be responsible for day to day company sales and converting a quote opportunity to sales. Working within a vibrant team environment; you will be responsible for providing high quality customer service and sales via the phone.
Location: Salisbury
Position: Full time
Duration: Permanent
Salary: $60K - $65K + super
Key Responsibilities
As a Customer Service & Sales Specialist, your responsibilities will include:
- Customer Engagement: Serve as a primary point of contact, offering friendly and professional advice on a wide range of products. You will handle inbound and outbound calls, emails, and digital communications, ensuring all inquiries are answered promptly and courteously.
- Sales & Account Management: Build and maintain strong relationships with key stakeholders and customers. This involves identifying potential customers, establishing new accounts, and managing existing ones. You will plan and organize sales call schedules and maintain the Customer Relationship Management (CRM) database.
- Order Processing: Accurately receive, process, and verify sales orders using designated systems. You will manage customer requests for order changes, update customer information, and communicate these changes to the appropriate departments. Additionally, you will ensure all pricing is confirmed with customers and adheres to the established pricing matrix.
- Problem-Solving & Administration: Investigate and resolve customer complaints, assist with stocktakes when required, and handle all customer order processing, accounting, and warranty procedures. You will also be responsible for maintaining efficient and timely banking.
Skills & Qualifications
We are seeking a candidate who possesses the following:
- Required Qualifications: A minimum of a Certificate III or IV in a related field.
- Industry Knowledge (Preferred): Knowledge of the building and/or construction industry is highly desirable, along with a solid understanding of sales processes and dynamics. Experience with an ERP system is also a plus.
Essential Skills:
A strong passion for customer service and building relationships.
- Excellent verbal and written communication skills with strong listening abilities.
- Proficiency in Microsoft Office and general computer literacy.
- Self-motivated and astute with strong numeracy skills, high accuracy, and attention to detail.
- The ability to work well under pressure, multitask, and manage time effectively.
- A knack for problem-solving by identifying and evaluating issues, and then generating and implementing effective solutions.
- Excellent persuasive skills.
Due to the high volume of applications, only shortlisted candidates will be contacted for phone screening. Please apply with a CV in word format. Any queries please contact Chanel Hirons via email on or on
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
