
Customer Experience Specialist
2 weeks ago
**_Grace Loves Lace_**_ _is the world leader in innovative, modern bridal with an e-commerce store and showrooms around the globe We are continuing to grow, and to ensure that our brides continue to receive our award winning customer service we are looking for an amazing service driven individual to join our _Customer Experience _team based in our global HQ in Burleigh Heads, QLD.
**The Role**:
This role will support the Customer Experience team to deliver an exceptional post purchase, customer experience to our brides.
The role of **Customer Experience Specialist** is to support the team with driving productivity and ensuring process and procedural efficiencies within the department. This role will be executing strategies to ensure that our team deliver an exceptional customer experience to every bride while meeting our customer service and satisfaction KPI's. An understanding of garment production is highly regarded to be able to support and develop the team to troubleshoot gown faults and alterations for this role.
**The role will be working Monday to Friday but will have a rotating roster that involves working the occasional Saturday.**
**Key responsibilities**:
- Dealing with any customer complaints and using resolution strategies to be able to ensure our brides issues are resolved in a timely manner
- Reporting and troubleshooting on issues with gown styles and return reasons
- Escalating appropriately to your manager any issues that need a ‘supervisor’s touch’
- Assisting customers in the process of locking in their measurements to meet key production time frames
- Assisting brides with the purchase and processing of post-sale add-ons like veils and other key accessories
- Assisting as required with processing orders and sending order confirmations
- Liaising with domestic and international couriers and assisting with the return/exchange process
**Key requirements**:
- Proven experience in a customer service role
- Excellent communication skills, time management, organizational skills, high standard of attention to detail and customer service oriented
- A strong work ethic and ‘can do’ attitude
- The ability and enthusiasm to go above and beyond for each customer
- Ability to remain calm in challenging situations and show a high level of resilience
- You are a problem solver and look for solutions rather than looking at the problem
- Ability to meet daily goals and deadlines
- Ability to work individually and in a team environment to achieve targeted results
- IT skills using spreadsheets, Outlook, data entry and experience using a Customer Relationship Management (CRM) program
- Production knowledge and experience desirable
- A passion for our brand and exceeding expectations is essential
- Ability to work a full time roster of Monday - Friday and occasional Saturdays as part of a rotating roster.
**Desirable Knowledge/Behaviours**:
- Previous experience of a sale ERP platform, ideally NetSuite, a distinct advantage.
- Previous experience within garment manufacturing and production highly desirable
- Previous experience in a Contact/Call Centre environment would be highly desirable
**Benefits**:
- Work in beautiful Burleigh Heads with great cafes on every corner
- We love our coffee - awesome free barista style coffee onsite
- Amazing discounts on GLL products for you, friends and family - we love our team to wear our products
- Pet friendly workspaces
- Be a member of a highly passionate team in a growing business that is expanding both nationally and internationally
- Continued support and development opportunities
- Work with a fantastic, passionate and driven team that know how to work hard and have fun doing it
- Generous staff product discounts, team rewards, monthly employee recognition program, bi-annual team celebrations and much, much more
-
Customer Experience Specialist
2 weeks ago
Burleigh Heads, Australia Grace Loves Lace Full time**_Grace Loves Lace_**_ _is the world leader in innovative, modern bridal with an e-commerce store and showrooms around the globe! We are continuing to grow, and to ensure that our brides continue to receive our award winning customer service we are looking for an amazing service driven individual to join our _Customer Experience _team based in our global HQ...
-
Customer Experience Specialist
2 weeks ago
Burleigh Heads, Australia Grace Loves Lace Full time**_Grace Loves Lace_**_ _is the world leader in innovative, modern bridal with an e-commerce store and boutiques around the globe! We are continuing to grow, and to ensure that our brides continue to receive our award-winning customer service we are looking for an amazing, service driven individual to join our Customer Experience team, working from our...
-
Customer Experience Specialist
2 weeks ago
Burleigh Heads, Australia Grace Loves Lace Full time**_Grace Loves Lace_**_ _is the world leader in innovative, modern bridal with an e-commerce store and showrooms around the globe! We are continuing to grow, and to ensure that our brides continue to receive our award winning customer service we are looking for an amazing, service driven individual to join our Customer Experience team, working from our...
-
Customer Experience Representative
5 days ago
Burleigh Heads, Australia Princess Polly Full timeEstablished as an online force in the Australian Retail Scene in 2010, Princess Polly has been delivering fashion-forward, trend-driven apparel and accessories for over 10 years. As a part of A.K.A Brands; we are a global player with offices located in Los Angeles and Australia’s Gold Coast. At Princess Polly, we are looking for the best and brightest...
-
Customer Experience
2 weeks ago
Burleigh Heads, Australia Move With Us Full time**Move With Us** is on a mission to empower women to build stronger minds, bodies and habits along their personal health journey. Through our popular Move With Us App, we have created a movement that has transformed the lives of hundreds of thousands of women worldwide. And we're just getting warmed up... We are currently searching for a **Customer...
-
Allied Health Customer Experience Officer
2 weeks ago
Burleigh Heads, Australia Hiya Health Full time**Company Description** Hiya Health i**s your premier destination for health, wellness, and injury management in South East Queensland, featuring incredible therapy and gym equipment and facilities. We are determined to inspire change in our clients we serve every day. At Hiya Health, we believe a great quality of life is fueled by your ability to function,...
-
Customer Service Team Member
7 days ago
Burleigh Heads, Australia MX Store Full time**Why MXstore?** We are a team of fun and fast-paced people who love pushing boundaries and building value in the industries we play in. We are driven by a passion for e-commerce and for people, especially the customers and team members who keep us going. Our approach to business (and life!) is underpinned by a tried and tested set of core values that...
-
Customer Service Team Member
2 weeks ago
Burleigh Heads, Australia MX Store Full timeWhy MXstore? We are a very unique team of passionate and fast-paced people that dig what we do and constantly push boundaries in our market. We love e-commerce and truly care about our customers. We are looking for an enthusiastic, positive and proactive customer-focused team member to add value to our team and deliver service beyond expectations to our...
-
Customer Experience Expert
6 days ago
Tweed Heads, Australia O'Brien Glass Industries Limited Full time**Do you love providing customers with the best positive experience?** **Have a bubbly and outgoing personality?** **Then this is the position for you!** Our Customer Service Team is the first point of contact to our AutoGlass customers. Our Tweed Heads Branch are looking for an experience Customer Experience Expert with Administration experience to...
-
Social Responsibility Specialist
7 days ago
Burleigh Heads, Australia Princess Polly Full timeEstablished as an online force in the Australian Retail Scene in 2010, Princess Polly has been delivering fashion-forward, trend-driven apparel and accessories for over 10 years. As a part of A.K.A Brands; we are a global player with offices located in Los Angeles and Australia’s Gold Coast. At Princess Polly, we are looking for the best and brightest...