Online Styling

3 hours ago

Burleigh Heads, Australia Grace Loves Lace Full time

**Grace Loves Lace** is the world leader in innovative, modern bridal with an e-commerce store and boutiques around the globe

We are continuing to grow, and to ensure that our brides continue to receive our award-winning customer service, we are looking for an amazing, service-driven individual to join our Customer Experience team, working from our global head office in Burleigh Heads.

**This is a Part-Time role working 4 days per week (weekdays) - start & finish rostered hours are between 6am - 5pm due to operational need. Flexibility may be required to support global time zones.**

**✨** What You’ll Be Doing**

- Conduct virtual styling consultations and guide brides through gown selection and purchasing
- Assist brides with post-sale add-ons such as veils and accessories, ensuring timely processing and updates
- Support cross-functional campaigns, product launches, and seasonal initiatives
- Escalate issues appropriately to the Global Customer Experience & Online Sales Manager
- Provide insights on trends, customer feedback, and product opportunities to improve experience and conversion
- Maintain accurate data entry for all customer interactions using NetSuite and CX trackers
- Assist with order updates, exchanges, alterations, and troubleshooting as needed
- Collaborate with internal teams including Boutique Stylists, Inventory & Production, Marketing, Finance, and Development & Operations to ensure a seamless bridal journey

**What We’re Looking For**

- Minimum 1 year experience in high-end retail, online styling, or customer experience
- Proven success in delivering luxury-level customer service and support
- Exceptional written and verbal communication skills
- Demonstrated ability to drive sales and achieve strong results, including meeting KPI targets
- High attention to detail, organisational strength, and professionalism
- Confidence with digital platforms (MS Office, NetSuite, Outlook) and online chat/booking tools
- Ability to work individually and in a team to achieve targeted results
- Ability to adapt in a fast-paced, evolving environment while maintaining empathy and composure
- Alignment with Grace Loves Lace Mission and G.R.A.C.E. values (Graceful, Respectful, Authentic, Caring, Exceptional)
- Flexibility to work rostered hours Monday-Thursday, with additional coverage as required
- Desirable_

- Experience in online luxury retail or bridal fashion
- Knowledge of social media customer engagement
- Styling or fashion background
- Experience using NetSuite or similar CRM systems

**Why Join Us**

- Be part of a globally recognised and loved bridal brand, designed and led from the Gold Coast
- Work alongside a passionate, talented HQ team
- A rare opportunity to step into a pivotal role shaping the modern bridal experience
- Generous staff discounts, barista coffee on site, access to employee wellbeing perks, and much more

**Applications for this role close on 24th November.

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