Allied Health Customer Experience Officer

15 hours ago

Burleigh Heads, Australia Hiya Health Full time

**Company Description** Hiya Health i**s your premier destination for health, wellness, and injury management in South East Queensland, featuring incredible therapy and gym equipment and facilities. We are determined to inspire change in our clients we serve every day. At Hiya Health, we believe a great quality of life is fueled by your ability to function, and our multidisciplinary, integrated care paves the way to smarter health and fitness.

With 9 convenient locations across Queensland, we offer a comprehensive range of allied health services from Physiotherapy and Exercise Physiology to Occupational Therapy, Hydrotherapy, Clinical Reformer Pilates and Dietetics. Our vision is to bring an improved quality of life within reach of everybody through clinical excellence and personalised care.

We care for our dynamic team by providing the best work conditions possible, to ensure they love their job and keep loving it Operating on the philosophy of “if we’re not moving forward, we’re moving backwards”, we operate a highly professional, systemised, “low paper” working environment, where creativity, innovation, technology, and teamwork are strongly encouraged and where little things matter most.
**Job Description** About the Role**

Hiya Health is seeking an Allied Health Customer Experience Officer to join our dynamic team to be at the forefront of providing unparalleled service in our centres. If you thrive in a fast-paced environment and are passionate about making every client feel valued and cared for, we want you on our team Embark on a rewarding journey where your enthusiasm and dedication create lasting impressions and meaningful connections from the first point of contact, right through until they have met their treatment goals and beyond.

You will be part of a collaborative team, your role will include scheduling appointments and managing inquiries to ensure smooth administrative operations. Your role encompasses providing friendly, accurate and timely information about our services, guiding our clients through navigating various funding models and being a friendly voice at the end of a phone scheduling in services. You will work closely with our practitioners, other Customer Experience Officers whilst being supported by our Head of Intake and Engagement.

**Duties & Responsibilities**
- Onboarding and educating new customers, including onboarding NDIS plans & service agreements, upselling services and educating customers
- Managing customer appointments (booking and modifying).
- Communicating with customers to ensure they can attend their services
- Optimising and managing external communication in a timely and efficient manner including EPC Referrals, DVA, WorkCover referrals, Reports & Doctors letters, NDIS plans and Service Agreements and reports etc.

**About you**
- Exceptional Customer service skills and Administrative experience (essential)
- Ability to obtain a Blue Card, NDIS Worker Screening ID (Yellow Card) and Police Check (essential)
- Experience in medical reception, NDIS and other funding models (highly desirable)
- Be located in Australia and have rights to work in Australia

**Next Steps

  • Customer Experience

    15 hours ago

    Burleigh Heads, Australia Move With Us Full time

    **Move With Us** is on a mission to empower women to build stronger minds, bodies and habits along their personal health journey. Through our popular Move With Us App, we have created a movement that has transformed the lives of hundreds of thousands of women worldwide. And we're just getting warmed up... We are currently searching for a **Customer...

  • Customer Experience Specialist

    2 weeks ago

    Burleigh Heads, Australia Grace Loves Lace Full time

    **_Grace Loves Lace_**_ _is the world leader in innovative, modern bridal with an e-commerce store and boutiques around the globe! We are continuing to grow, and to ensure that our brides continue to receive our award-winning customer service we are looking for an amazing, service driven individual to join our Customer Experience team, working from our...

  • Customer Experience Specialist

    15 hours ago

    Burleigh Heads, Australia Grace Loves Lace Full time

    **_Grace Loves Lace_**_ _is the world leader in innovative, modern bridal with an e-commerce store and showrooms around the globe! We are continuing to grow, and to ensure that our brides continue to receive our award winning customer service we are looking for an amazing service driven individual to join our _Customer Experience _team based in our global HQ...

  • Customer Care Officer

    1 week ago

    Burleigh Heads, Queensland, Australia Stockland Full time $40,000 - $90,000 per year

    Company description: At Stockland we are a community delivering outcomes that benefit the community at large. We work collaboratively and inclusively, building strong working relationships. Our portfolio is diverse and so are the opportunities for professional and career development. We are committed to providing our people with broad experiences to build a...

  • Customer Experience Specialist

    2 days ago

    Burleigh Heads, Australia Grace Loves Lace Full time

    **_Grace Loves Lace_**_ _is the world leader in innovative, modern bridal with an e-commerce store and showrooms around the globe! We are continuing to grow, and to ensure that our brides continue to receive our award winning customer service we are looking for an amazing, service driven individual to join our Customer Experience team, working from our...

  • Online Styling

    16 hours ago

    Burleigh Heads, Australia Grace Loves Lace Full time

    **Grace Loves Lace** is the world leader in innovative, modern bridal with an e-commerce store and boutiques around the globe! We are continuing to grow, and to ensure that our brides continue to receive our award-winning customer service, we are looking for an amazing, service-driven individual to join our Customer Experience team, working from our global...

  • Customer Experience Specialist

    1 week ago

    Burleigh Heads, Australia Grace Loves Lace Full time

    **_Grace Loves Lace_**_ _is the world leader in innovative, modern bridal with an e-commerce store and boutiques around the globe! We are continuing to grow, and to ensure that our brides continue to receive our award winning customer service we are looking for an amazing, service driven individual to join our Customer Experience team, working from our...

  • Customer Experience Officer

    2 weeks ago

    Tweed Heads, Australia Social Futures Full time

    Customer Experience Officer - headspace **Posted**: 03/10/2025 **Closing Date**: 17/10/2025 **Job Type**: Contract **Location**: Tweed Heads **Job Category**: Community Services & Development headspace Tweed is currently seeking a friendly and proactive individual to join our reception team. The Customer Experience Officer supports high levels of...

  • Customer Service/warehouse Assistant

    2 weeks ago

    Burleigh Heads, Australia Customer Service - Appliance Spare Parts Burleigh Heads Full time

    Gold Coast Location with onsite parking - Start ASAP Remuneration package includes base wage which is negotiable + super + monthly bonuses. 10 Days Personal leave per year, and four weeks Annual Leave. Doug Smith Spares distributes appliance parts throughout Australia, we are seeking a motivated, experienced person to join our great team at our Burleigh...

  • Accounts and Administration Officer

    2 days ago

    Burleigh Heads, Australia nib health funds Full time

    Let’s talk about nib Thrive - nib’s vision is better health and wellbeing for all Australians. We know there are few greater opportunities for us to have a meaningful social impact than in keeping people healthy, and now, in supporting people with disabilities. We plan to do this through innovative, human and digital solutions to make a difference to...