
Customer Experience Specialist
1 week ago
**_Grace Loves Lace_**_ _is the world leader in innovative, modern bridal with an e-commerce store and showrooms around the globe We are continuing to grow, and to ensure that our brides continue to receive our award winning customer service we are looking for an amazing, service driven individual to join our Customer Experience team, working from our beautiful head office in Burleigh Heads.
**The role**:
**This is a 12 - 18 month contract to cover maternity leave. We are looking for a full time Customer Experience Specialist to work Monday - Friday and also take on a rotating Saturday roster that is shared amongst the team.**
**Key responsibilities**:
- Dealing with any customer complaints and using resolution strategies to be able to ensure our brides issues are resolved in a timely manner
- Escalating appropriately to your manager any issues that need a ‘supervisor’s touch’
- Assisting customers in the process of locking in their measurements to meet key production time frames
- Assisting brides with the purchase and processing of post-sale add-ons like veils and other key accessories
- Assisting as required with processing orders and sending order confirmations
- Liaising with domestic and international couriers and assisting with the return/exchange process
**Experience and Skills Required**:
- Proven experience in a customer service role
- Excellent communication skills, time management, organisational skills, high standard of attention to detail and customer service oriented
- A strong work ethic and ‘can do’ attitude
- The ability and enthusiasm to go above and beyond for each customer
- Ability to remain calm in challenging situations and show a high level of resilience
- You are a problem solver and look for solutions rather than looking at the problem
- Ability to meet daily goals and deadlines
- Ability to work individually and in a team environment to achieve targeted results
- IT skills using spreadsheets, Outlook, data entry and experience using a Customer Relationship Management (CRM) program
- Production knowledge and experience desirable
- A passion for our brand and exceeding expectations is essential
- Ability to work a full time roster of Monday - Friday and rotational Saturday shift
**GRACE Benefits**:
- Our global HQ is located in beautiful Burleigh Heads with great cafes on every corner and the beach across the road
- You'll receive substantial product discounts of up to 30% to 50% for yourself, your direct family, and friends.
- Benefit from an Employee Discount Platform, allowing you to enjoy exclusive discounts at major Australian retailers, making your shopping experience more affordable.
- Take advantage of Car Novated Leasing/Salary Packaging options through Flare, providing flexibility and financial benefits.
- Enjoy a generous commission plan, providing the opportunity to earn additional income based on your performance
- Receive continuous support and development opportunities, ensuring you can enhance your skills and progress in your professional journey.
- Access our company-supported Employee Assistance Program, providing confidential counselling and support.
- Work with a passionate, and driven team that know how to work hard and have fun doing it
- Work with brand that holds ethical and sustainable manufacturing at its core.
- Enjoy team rewards, a monthly employee recognition program, bi-annual team celebrations, and many more perks, creating a positive and rewarding work environment.
-
Customer Experience Specialist
6 days ago
Burleigh Heads, Australia Grace Loves Lace Full time**_Grace Loves Lace_**_ _is the world leader in innovative, modern bridal with an e-commerce store and showrooms around the globe! We are continuing to grow, and to ensure that our brides continue to receive our award winning customer service we are looking for an amazing service driven individual to join our _Customer Experience _team based in our global HQ...
-
Customer Experience Specialist
6 days ago
Burleigh Heads, Australia Grace Loves Lace Full time**_Grace Loves Lace_**_ _is the world leader in innovative, modern bridal with an e-commerce store and showrooms around the globe! We are continuing to grow, and to ensure that our brides continue to receive our award winning customer service we are looking for an amazing service driven individual to join our _Customer Experience _team based in our global HQ...
-
Customer Experience Specialist
2 weeks ago
Burleigh Heads, Australia Grace Loves Lace Full time**_Grace Loves Lace_**_ _is the world leader in innovative, modern bridal with an e-commerce store and boutiques around the globe! We are continuing to grow, and to ensure that our brides continue to receive our award winning customer service we are looking for an amazing, service driven individual to join our Customer Experience team, working from our...
-
Customer Experience Lead
2 weeks ago
Burleigh Heads, Queensland, Australia Move With Us Full time $90,000 - $120,000 per yearSUMMARYMove With Usis on a mission to empower women to build stronger minds, bodies and habits along their personal health journey. Through our popular Move With Us App, we have created a movement that has transformed the lives of hundreds of thousands of women worldwide. And we're just getting warmed upWe are seeking a customer-obsessed Customer Experience...
-
Customer Experience
6 days ago
Burleigh Heads, Australia Move With Us Full time**Move With Us** is on a mission to empower women to build stronger minds, bodies and habits along their personal health journey. Through our popular Move With Us App, we have created a movement that has transformed the lives of hundreds of thousands of women worldwide. And we're just getting warmed up... We are currently searching for a **Customer...
-
Customer Relationship Specialist- Burleigh Heads
2 weeks ago
Burleigh Heads, Australia Bank of Queensland Full time**About the Role** - Join BOQ Owner Managed Branch Burleigh Heads - Beautiful beachside location! - Be a valued member of a tight knit team centred on personal customer service - Full time opportunity with clear career progression and training in lending - Seeking a banking experienced Customer Relationship Specialist to join the BOQ team As the Customer...
-
Customer Experience Specialist
1 week ago
Tweed Heads, New South Wales, Australia beBeeExperience Full time $40 - $65As a Customer Experience Specialist, you will play a vital role in delivering exceptional customer experiences. With over 800 supermarkets across Australia, this is an exciting opportunity to grow and learn.About the Role:We are seeking a skilled individual who can select and pack high-quality products for our customers' weekly shops with attention to detail...
-
Allied Health Customer Experience Officer
6 days ago
Burleigh Heads, Australia Hiya Health Full time**Company Description** Hiya Health i**s your premier destination for health, wellness, and injury management in South East Queensland, featuring incredible therapy and gym equipment and facilities. We are determined to inspire change in our clients we serve every day. At Hiya Health, we believe a great quality of life is fueled by your ability to function,...
-
Customer Service Team Member
7 days ago
Burleigh Heads, Australia MX Store Full timeWhy MXstore? We are a very unique team of passionate and fast-paced people that dig what we do and constantly push boundaries in our market. We love e-commerce and truly care about our customers. We are looking for an enthusiastic, positive and proactive customer-focused team member to add value to our team and deliver service beyond expectations to our...
-
Burleigh Heads, Queensland, Australia Solar Surge Australia Pty Ltd Full time $45,000 - $60,000 per yearAbout UsSolar Surge Australia is a fast-growing solar retailer and installer with two-week battery installs and a reputation for quality and clear communication.The RoleBe the vital link between customers and our solar specialists.You'll confirm pre-booked appointments and receive hot ready to book leads, ensure every client is ready for their consultation,...