Customer Success Manager

22 hours ago

Sydney, Australia Integral Ad Science Full time

IAS is looking for an experienced and highly motivated Customer Success Manager to join our Customer Success team in Sydney, Australia. The Customer Success Manager will partner with our local Technical Account Management and Customer Success Leadership teams to successfully onboard, retain, grow and engage at a high level with tier 1 client accounts. The primary focus of this role is to shorten time to value realization, cement strong relationships with key senior level stakeholders, and ultimately achieve renewals for our most valued accounts.

We pride ourselves on our open, collaborative culture as well as our Wellness & Tech benefits, hybrid working model, highly competitive remuneration package and many more that I'd love to share with you. If you're interested in growth / development opportunities and working with a wonderful Customer Success team, IAS could be your next home

**What you'll do**:

- Oversee the lifecycle and all aspects of client health including on-boarding, value realization, and renewal, while spearheading further adoption of IAS services for several highly strategic accounts
- Act as the lead point of contact and account owner for all matters specific to our top tier 1 clients, providing insightful solutions and escalate when required
- Responsible and accountable for achieving quarterly individual targets
- Develop trusted, consultative relationships with key client stakeholders and act as the lead point of contact for all queries specific to your client patch
- Own and lead client meetings, including the presentation of Quarterly Business Reviews, data analysis and strategic engagement as well as providing resolutions for problems in a timely manner.
- Master thorough knowledge of IAS products and services to ensure the timely and successful delivery of our solutions, according to the needs and objectives of each client
- Understand client goals and communicate and advocate for clients' needs internally.
- Identify at risk opportunities and work with internal and external stakeholders to build and enact solutions.
- Act as a thought leader within the larger Customer Success team to share industry learnings and demonstrate best practices

**What you'll need**:

- Ideally 3+ years' relevant experience in a client-facing role within a media agency, tech company (SaaS model) or demand side platform
- Strategic, commercial mind-set and a keen understanding of AdTech, SaaS or MarTech
- Understand the digital advertising ecosystem of advertisers, agencies, platforms, publishers, and media technology partners
- Proven track record of delivering strong commercial outcomes and forging strong high-level relationships with agencies and marketers directly
- Strong analytical skills, with the ability to identify business issues, analyze data, draw conclusions, and develop actionable recommendations
- Salesforce proficiency is ideal

**About Integral Ad Science**

**Equal Opportunity Employer**:

- IAS is an equal opportunity employer, committed to our diversity and inclusiveness. We will consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age. We strongly encourage women, people of color, members of the LGBTQIA community, people with disabilities and veterans to apply._

**California Applicant Pre-Collection Notice**:

- #LI-Hybrid_

  • Customer Success Manager

    3 days ago

    Sydney, Australia Informatica Full time

    **Customer Success Manager** The **Customer Success Manager** is responsible for managing a portfolio of Informatica customers from purchase to renewal and growth throughout their lifecycle. Through the CSM partnership, Informatica's customers derive maximum value from their investment, including accelerated timelines and realization of business goals. The...

  • Customer Success Manager

    1 week ago

    Sydney, Australia Teradata Full time

    What You'll Do The Customer Success Manager (CSM) is a strategic customer facing position focused on increased adoption of Teradata technologies and customer value realization of their investment. You will advocate for Teradata to drive success across multiple customer outcomes. The Customer Success Manager is highly respected for their knowledge, skills,...

  • Manager, Customer Success

    22 hours ago

    Sydney, Australia WalkMe Full time

    WalkMe pioneered the Digital Adoption Platform (DAP) to empower business leaders to realize and unlock the full potential of technology in today's overwhelming digital world. Through WalkMe's guidance, engagement, insights, and seamless automation, employees are more efficient, executives have better visibility into digital usage, and organizations maximize...

  • Customer Success Manager

    3 days ago

    Sydney, Australia Trintech Technologies Ltd Australia Full time

    Trintech is currently seeking a growth focused, results-driven, and highly motivated individual to join our growing Customer Success team. As a Customer Success Manager (CSM), you will have a key role in driving product adoption, building trusted advisor relationships within assigned customer accounts and increasing customer satisfaction and retention. In...

  • Customer Success Manager

    18 hours ago

    Sydney, New South Wales, Australia Spin Personnel Full time $80,000 - $120,000 per year

    We're looking for a driven Customer Success Manager with experience in the HR sector to join our growing client, a fintech start-up providing HR solutions across Australia. You'll work with enterprise level clients across new customer implementations (non-technical) as well as maximising usage across an existing client base. This is a hands-on position with...

  • Customer Success Manager

    2 weeks ago

    Sydney, New South Wales, Australia Kaizen Global Technologies Full time $100,000 - $150,000 per year

    Experience: 7+ yearsLocation: Sydney/Melbourne- RemoteEligibility: Candidates must have the right to work in Australia (Citizen, PR, Valid Visa holders).About the RoleWe are seeking aCustomer Success Manager (CSM)with strong experience in Salesforce projects. This role focuses on driving customer adoption, ensuring successful delivery, and building long-term...

  • Customer Success Manager

    6 days ago

    Sydney, Australia Give A Grad A Go Full time

    Competitive graduate starting salary: $55,000 + Super - Flexible working - hybrid to suit you! - Learning and development are taken seriously with mentorship and training **Company profile - Technology Solutions Firm** In this Customer Success Manager role, you will be working for customer-centric technology experts leading secure multi-cloud solutions....

  • Customer Success Manager

    1 week ago

    Sydney, Australia London Stock Exchange Group Full time

    Customer Success Manager At LSEG, we help our customers achieve success by providing access to an open platform that uncovers opportunity and catalyzes change. As a Customer Success Manager, you will be responsible for fostering intimate relationships and being a trusted advisor to our Investment & Wealth Management Customers who use our Desktop Solutions...

  • Customer Success Manager

    22 hours ago

    Sydney, Australia UpGuard Full time

    **Who are we?** UpGuard’s mission is to make life easier for security teams. We meticulously create robust solutions that enable our customers to identify, assess, and remediate cybersecurity risk across their attack surface, vendor ecosystem, workforce, and trust relationships. Our integrated cyber risk posture management platform combines comprehensive...

  • Customer Success Manager

    3 days ago

    Sydney, Australia Forescout Technologies Inc. Full time

    **What We Do**: **Managing cyber risk, together** - As the world is becoming more and more connected so is the need for Forescout’s solutions. Forescout is at the forefront of one of the largest needs in the security space. Forescout delivers automated cybersecurity across the digital terrain, maintaining continuous alignment of customers’ security...