Manager, Practice and Quality Improvement

**Job no**: 502078

**Employment type**: Full Time

**Location**: ACT, Newcastle, Maitland & Hunter, Sydney, Brisbane, Adelaide, Melbourne

**Categories**: Disability, Practice & Quality

**About the Organisation**

Empowering people with disability to live life the way _they_ choose is at the heart of how Life Without Barriers has operated for over 25years. This is an exciting opportunity to join our team and continue this mission. Support people with disability to have the choice, control, and independence to live their best life. If you’re passionate about inclusivity, respect, and making a meaningful difference, this is the career move for you.

Life Without Barriers is a leading social purpose organisation of 8,000 employees working in more than 500 communities across Australia. We support children, young people and families, people with disability, older people, and people with mental illness. We work with people who are homeless and refugees and asylum seekers. Join a community of people dedicated to breaking down barriers.

We want to employ people who reflect the diversity of our clients to ensure we can support each client's individual needs and wants. We encourage people of Aboriginal and Torres Strait Islander background and people with disability to apply.

**About the role**

This is a new role, reporting to the Director, Professional Practice, providing leadership and expert advice across all areas of practice, leading the development of innovative practice solutions with a focus on continuous improvement, monitoring clinical and operational risk, and ensuring assurance across the four lines of assurance: Operational, Systems, Risk, and Regulatory Assurance.

This role is a key member of the Centre for Practice Excellence leadership team and will support their team and the wider CPE to build resilience, capacity and capability of client services. This role will lead a multi-disciplinary team to ensure and assure best practice that aligns with our values, strategic priorities, national practice standards, and regulatory requirements enabling frontline staff to ensure the people we support are provided with “great service through great practice”.

This is a permanent full-time opportunity that can be located at any of our LWB offices nationally with flexibility to work remotely from home and/or in a hybrid capacity.

**Key Responsibilities**
- Work in partnership and collaboratively with the Centre for Practice Excellence, client services and other national teams to ensure quality and consistency of practice across the organisation, implement systems improvement and prepare for all certification activities.
- Lead, influence the development and implementation of a culture of service excellence and continuous improvement, working to embed the standards, behaviours and strategies bringing about lasting practice improvements across services.
- Lead, coach, mentor and develop the Practice and Quality Improvement team to enable them to achieve outcome and support the organisation to maintain high quality services.
- Design and lead systems and processes which supports clinical governance for client services, providing insight into current and emerging client risk and mitigations.
- Provide strategic oversight and practice leadership of the management and delivery of services and ensure compliance with LWB policies and procedures, relevant regulatory requirements, and accreditation standards.
- Develop and manage a risk-based internal audit program aligned to key requirements in legislation, contracts, standards, process, and other obligations.
- Actively identify, analyse, report, and mitigate any risks and systemic issues that may impact on the achievement of objectives.

**Skills & Experience**
- Tertiary level qualifications in business, management, quality, Human Services or relevant field
- Extensive experience in Quality Management, standards, accreditation, governance, audit, risk and compliance in the community services sector.
- Demonstrated knowledge of and experience in implementing evidence informed practice models and systems to improve services.
- Advanced and proven problem-solving skills, and ability to think laterally and strategically.
- The ability to build, influence and work collaboratively with a range of stakeholders including peers, employees, external organisations, other Business areas, funding bodies and government agencies.
- Experience managing a dispersed network of professionals/managers and fostering effective, high-performing teams focussed on achieving team goals
- Demonstrated written communication skills for the creation of reports, correspondence and other material.
- Demonstrated commitment to the care and protection of service users
- Strong verbal communication skills and presentation ability.

**Benefits**
- We are an organisation that champions diversity, inclusivity, and equality
- Join Australia’s leading and largest social purpose organisation
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