Quality, Policy and Process Improvement Manager

4 days ago

Canberra, ACT, Australia Anglicare NSW South, NSW West & ACT Full time $80,000 - $120,000 per year

Join a community-focused organisation and work with passionate professionals in a supportive environment, with opportunities for professional growth.

About us:

Anglicare is a leading provider of community services across the ACT and surrounding regions. We are committed to delivering impactful programs that support children, families, and older people. Our work is grounded in compassion, innovation, and a commitment to excellence.

About the Role

Anglicare is seeking a strategic and values-driven leader to champion quality assurance, compliance, and continuous improvement across our Permanency Support Program. This pivotal role ensures our services meet the highest standards of child safety, permanency, and well-being, while fostering a culture of learning and innovation.

Key Responsibilities

As the Quality, Policy & Process Manager, you will:

  • Lead the development and maintenance of a Permanency Support Programs' (PSP) Quality Assurance Framework aligned with Anglicare's values and standards, and the NSW Child Safe Standards.
  • Ensure policies and procedures meet regulatory and legislative requirements.
  • Monitor legislative changes and ensure organisational practices remain compliant.
  • Conduct investigations and manage incident reporting systems to uphold practice standards.
  • Implement risk mitigation strategies aligned with the organisation's framework.
  • Collaborate with PSP teams to drive innovation and service refinement that enhances child safety and well-being.
  • Lead continuous improvement initiatives informed by data, feedback, and sector trends.
  • Promote a learning culture and measure impact over time.
  • Monitor key performance indicators and prepare strategic reports for executive leadership.
  • Identify systemic risks and recommend solutions for service improvement.

What you will bring:

  • A degree or diploma in Social Work, Community Services, or a related field with substantial experience in governance, policy development, accreditation requirements and continuous improvement methods.
  • Strong communication, project coordination, and stakeholder engagement skills.
  • Deep understanding of NSW legislation, child protection standards, and inclusive practices, especially relating to Aboriginal and CALD communities.

Desirable Skills:

  • Experience preparing for and leading audits.

How to apply

Please provide a copy of your resume and two-page pitch addressing the selection criteria listed above via [SEEK APPLY NOW BUTTON] or our careers site & enter Job Ref:

To address role related queries, please contact the Recruitment team at .

Anglicare NSW South, NSW West, ACT is a child-safe organisation.

All applicants are required to hold a current Working with Vulnerable People (WWVP) card for the ACT

and a Working with Children Check (WWCC) for NSW.

Applicants may be required to undertake the psychometric profiling instrument. Additionally, a satisfactory National Criminal History Check will be conducted by the Anglicare team as part of the recruitment process.

You can find out more about us on our website, LinkedIn, and Facebook pages.

Join us at Anglicare (NSW South, West & ACT) and make a real difference in the lives of children and families in your community.

Applications close 24 August 2025.

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